Problem accessing Dropbox on my SAMSUNG tablet

[Ochiengapiyo]

I have downloaded Dropbox on my Samsun Tablet.

However when I key the password to open I get an error message saying unidentified error. How do I solve this?

[Lusil]

Hey there @Ochiengapiyo, 

As a first step, could you please ensure that:

• You're running the latest version of the mobile app?
• Your device has the minimum system requirements to use it?

If you are running the latest version of the app on a supported device OS, could you please send me a screenshot of the error message (without any personal info)?

Let me know what you find!

[Ochiengapiyo]

Thanks for your reply/response to my querry.

I think the issue is the version of the OS that I am running.

Thanks

[Lusil]

Thanks for getting back to me, @Ochiengapiyo.

To run the mobile app on your Android device, please note that you need to have an Android 4.4 (KitKat) OS or later.

If you're not sure which OS you're currently using and you want to update it, you can check out this link.

Let me know how it goes!