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Problem accessing Dropbox on my SAMSUNG tablet

Problem accessing Dropbox on my SAMSUNG tablet

Ochiengapiyo
Explorer | Level 3

I have downloaded Dropbox on my Samsun Tablet.

However when I key the password to open I get an error message saying unidentified error. How do I solve this?

3 Replies 3

Re: Problem accessing Dropbox on my SAMSUNG tablet

Lusil
Dropboxer

Hey there @Ochiengapiyo

As a first step, could you please ensure that:

If you are running the latest version of the app on a supported device OS, could you please send me a screenshot of the error message (without any personal info)?

Let me know what you find!


Lusil
Community Moderator @ Dropbox
dropbox.com/support


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Re: Problem accessing Dropbox on my SAMSUNG tablet

Ochiengapiyo
Explorer | Level 3

Thanks for your reply/response to my querry.

I think the issue is the version of the OS that I am running.

Thanks

Re: Problem accessing Dropbox on my SAMSUNG tablet

Lusil
Dropboxer

Thanks for getting back to me, @Ochiengapiyo.

To run the mobile app on your Android device, please note that you need to have an Android 4.4 (KitKat) OS or later.

If you're not sure which OS you're currently using and you want to update it, you can check out this link.

Let me know how it goes!


Lusil
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
:arrows_counterclockwise: Still stuck? Ask me a question!
:pushpin: Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

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