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Problem installing dropbox on mac

Problem installing dropbox on mac

Phi1
New member | Level 2

The message says that Dropbox could not be started and it is usually because of permissions error. 

I had uninstalled the mac app some time ago and changed the name of my home folder meanwhile, but the current installation seems to be referring to the old path that no longer exists. May I know how can I clean the old app data to reset the path?

1 Accepted Solution

Accepted Solutions

Re: Problem installing dropbox on mac

Daphne
Dropboxer

Thanks for that @Phi1!

Could you try the steps outlined by Stefanie here to see if that does the trick?

Keep me posted!


Daphne
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
:arrows_counterclockwise: Still stuck? Ask me a question!
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View solution in original post

5 Replies 5

Re: Problem installing dropbox on mac

Daphne
Dropboxer

Hi @Phi1, I hope you're well today!

Would you mind sending me a screenshot of the error message that you're getting?

If there is a blue hyperlink in the error dialogue box, can you click on this, then copy and paste the entire error log in your reply to me here?

The full error log will allow me to see exactly what's not working right there.

Let me know what you find!


Daphne
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
:arrows_counterclockwise: Still stuck? Ask me a question!
:pushpin: Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

Re: Problem installing dropbox on mac

Phi1
New member | Level 2

Hi Daphne,

Here is the error message:

 

bn.BUILD_KEY: Dropbox
bn.VERSION: 87.4.138
bn.DROPBOXEXT_VERSION: failed
bn.is_frozen: True
machine_id: 0aa195ec-4934-555a-9f5d-5d96935200f1
pid: 7111
ppid: 1
uid: 501
user_info: pwd.struct_passwd(pw_name='phi', pw_passwd='********', pw_uid=501, pw_gid=20, pw_gecos='Thor', pw_dir='/Users/phi', pw_shell='/bin/bash')
effective_user_info: pwd.struct_passwd(pw_name='phi', pw_passwd='********', pw_uid=501, pw_gid=20, pw_gecos='Thor', pw_dir='/Users/phi', pw_shell='/bin/bash')
euid: 501
gid: 20
egid: 20
group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root', '_serialnumberd'])
effective_group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root', '_serialnumberd'])
DYLD_LIBRARY_PATH: None
cwd: '/'
     real_path='/'
            mode=0o40755 uid=0 gid=0
     parent mode=0o40755 uid=0 gid=0
HOME: '/Users/phi'
appdata: '/Users/mind/.dropbox/instance1'
         real_path='/Users/mind/.dropbox/instance1'
                not found
         parent not found
dropbox_path: '/Users/mind/Dropbox'
              real_path='/Users/mind/Dropbox'
                    not found
              parent not found
sys_executable: '/Applications/Dropbox.app/Contents/MacOS/Dropbox'
                real_path='/Applications/Dropbox.app/Contents/MacOS/Dropbox'
                      mode=0o100755 uid=501 gid=20
                parent mode=0o40755 uid=501 gid=20
trace.__file__: '/Applications/Dropbox.app/Contents/Resources/python-packages.zip/dropbox/client/ui/common/boot_error.pyc'
                real_path='/Applications/Dropbox.app/Contents/Resources/python-packages.zip/dropbox/client/ui/common/boot_error.pyc'
                      not found
                parent not found
tempdir: '/var/folders/hc/mq3d10ds3354vbjljzbcyfpr0000gn/T'
         real_path='/private/var/folders/hc/mq3d10ds3354vbjljzbcyfpr0000gn/T'
                mode=0o40700 uid=501 gid=20
         parent mode=0o40755 uid=501 gid=20
Traceback (most recent call last):
  File "dropbox/client/main.pyc", line 1294, in safe_makedirs
  File "os.pyc", line 211, in makedirs
  File "os.pyc", line 211, in makedirs
  File "os.pyc", line 221, in makedirs
PermissionError: [Errno 13] Permission denied: '/Users/mind'
 
During handling of the above exception, another exception occurred:
 
Traceback (most recent call last):
  File "dropbox/client/main.pyc", line 7921, in main_startup
  File "dropbox/client/main.pyc", line 3229, in run
  File "dropbox/client/main.pyc", line 1742, in startup_low
  File "dropbox/client/main.pyc", line 1321, in safe_makedirs
  File "os.pyc", line 211, in makedirs
  File "os.pyc", line 211, in makedirs
  File "os.pyc", line 221, in makedirs
PermissionError: [Errno 13] Permission denied: '/Users/mind'

 

Re: Problem installing dropbox on mac

Daphne
Dropboxer

Thanks for that @Phi1!

Could you try the steps outlined by Stefanie here to see if that does the trick?

Keep me posted!


Daphne
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
:arrows_counterclockwise: Still stuck? Ask me a question!
:pushpin: Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

View solution in original post

Re: Problem installing dropbox on mac

Phi1
New member | Level 2

That worked! Thank you, Daphne 🙂

Re: Problem installing dropbox on mac

Daphne
Dropboxer

I'm very glad to hear that did the trick @Phi1!

Don't hesitate to get back to me here if you need anything else.

Have a great start to your week!


Daphne
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
:arrows_counterclockwise: Still stuck? Ask me a question!
:pushpin: Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

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