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Problem transferring files from desktop dropbox folder to an external drive

Problem transferring files from desktop dropbox folder to an external drive

Lee D.
New member | Level 1

I've used Dropbox for 2 years without issue. My files are located in the dropbox folder on my computer. It has worked flawlessly. Suddenly, when I try to transfer a file (located within dropbox on my computer) to an external drive, I get an error message:

"Property Loss

Are you sure you want to copy this file without its properties? The file "Doc" (for example) has properties that can't be copied to the new location."

If I transfer a file not located in the dropbox folder to an external drive, it transfers without this message.

Help?

13 Replies 13

Re: Problem transferring files from desktop dropbox folder to an external drive

Razvan Boxifier
Collaborator | Level 10

Hi Lee,

This happens because your external drive uses a different file system than your internal drive. Your internal drive (where your Dropbox folder is located) uses NTFS, while your external drive most likely uses FAT32. The NTFS file system can store additional properties with a file, while FAT32 cannot do that. Dropbox uses this feature of the NTFS file system to store additional properties for the files in the Dropbox folder.

When you try to copy a file from the Dropbox folder to the external drive you receive that warning because the file system on the external drive cannot store additional properties. Therefore, those additional properties cannot be copied to the external drive.

You will not see that warning message when you transfer a file which has no additional properties (like most of the files outside of your Dropbox folder).

However, you can safely ignore this message because those additional properties are relevant only in the context of the Dropbox folder and only for the Dropbox application.

Hope this helps.
Razvan

Re: Problem transferring files from desktop dropbox folder to an external drive

Wolfgang B.1
New member | Level 1

Hi,
2 additional questions:
Which kind of NTFS file information is added by Dropbox and for which purpose?
How can I remove these additional file properties except copying to a FAT32 partition and back again?
Thanx for any information!

Re: Problem transferring files from desktop dropbox folder to an external drive

Chupo_cro C.
New member | Level 1

The message apparently could not be just ignored because after transfering the photos (.jpg) from desktop Dropbox folder to the external FAT32 storage (USB stick), the photos are not anymore recognized by my TV (invalid media error). Because of that, if I plan displaying the photos on TV set I have to keep two copies of the photos - one (original) copy that has never been inside the Dropbox folder (to be able to display them on TV set) and another copy inside the Dropbox folder.

Re: Problem transferring files from desktop dropbox folder to an external drive

Gail64
New member | Level 2

Hi,

I have ebooks stored in dropbox and i copy ebooks to my eboook reader device and some files pop up the message that the property will be loss. I use Window 7 . And I checked the type of my device is FAT32. So this is the same problem? and how would I resolve this. Once I clicked OK then the file cannot be read on the device.

Please help

 

Re: Problem transferring files from desktop dropbox folder to an external drive

Bogdan F.1
New member | Level 1

OK, but if I copy a TIF file of 250 Mb, will it change it's rexolution when it is printed, for example?

Re: Problem transferring files from desktop dropbox folder to an external drive

Josh W.9
New member | Level 1

I can't solve the photo-specific issue, but my crude but effective solution for that damned dialog is a 7-line script. Whenever the dreaded dialog appears, the script presses Alt-A for "do this for all", and Alt-Y for "yes, lose the properties."  

If you can bear the risk of downloading an .exe file, get it at http://www.filedropper.com/stop-copy-dialog, and add it to your Startup Folder (step 4 below). ...but there have been a lot of bad programs hiding as AutoITscripts, so it's safer to take a 10 minutes and compile it yourself. It's free and not terribly hard: 

1. Download and install AutoITScript from autoitscript.com. (It's free and widely trusted alternative to VBScript.  I used it because I've found VBScript unreliable in detecting Windows dialogs that are rapidly appearing/disappearing and modal, inactive, minimized, or otherwise odd. And, AutoIT is absurdly easy to compile to a standalone .exe, which I like.)

2. From the Github repository (https://github.com/joshwhitk/suppress-property-loss-dialog-during-copy-in-Windows-Explorer), save only the script file "stop-copy-dialog.au3" to your desktop. Open it in any text editor and read it carefully. When you're convinced it's harmless, rename it if you like and continue.


3. On your desktop, right-click this .au3 file. and choose "compile script (x86)" from the context menu (AutoIT added these). An .exe file (e.g "stop-copy-dialog.exe") will be created on your desktop.  (You can uninstall AutoIT and delete the .au3 file now.)

4. Move this .exe file to your Startup folder (where? press Win-R to run shell:startup)

Run it, or reboot, and you're done! It runs in the background forever.  When this (or any AutoITS script) is running, you'll see a new icon in your tray. It's a small white tab with a green square on the left.

Obviously, this script is a crude workaround.  I would LOVE IT if someone figured out how to suppress those dialogs in the first place!

Please update Github with a text note if you do know of a better way (ie a registry setting): https://github.com/joshwhitk/suppress-property-loss-dialog-during-copy-in-Windows-Explorer


cheers-

-Josh

 

Josh Whitkin 

Oakland, California 94611

whitkin.com

 

Re: Problem transferring files from desktop dropbox folder to an external drive

Nadine M.5
New member | Level 2

For years I've created folders within dropbox and within the public file of dropbox at the end of the year when I close out files I transfer them to a thumb drive. I cannot do this anymore due to the error that says, "are you sure you want to copy these files without it's properties?' AND then if I do nothing exists within the folder. PLEASE HELP? I've been at this for three days and paid someone overtimes trying to take care of this issue.

Re: Problem transferring files from desktop dropbox folder to an external drive

Gail64
New member | Level 2

The dropbox support confirmed with me that's is the way suppose to be if you copy or drag files from dropbox to storage which is FAT32 , the message will pop up and you can ignore it. They said they put  tag along every files that uploaded to dropbox. It won't show the message if your storage is NTFS. 

I've been discussed with dropbox support team , they said it is not the bug from dropbox , it is the OS that we use that detect the dropbox's tag. ( I used dropbox service for years, it just happen a year back , this issue) 

I closed the issue since dropbox push it to OS's side that it is not their bugs. So i am tired of argue with them. I have to live with the tags that they put to our original files that in dropbox's folders. When you download  your files which are in dropbox , that tags still tag with you files forever.

I am so upset that the support teams seem to be ignorant and not try to develop the fix that the OS that we use not have to detect that stupid message up to users.

Gail

 

 

 

Re: Problem transferring files from desktop dropbox folder to an external drive

Serdar M.
New member | Level 1

Hello everyone,

I have found a temporary solution about this issue.

1. Firstly, I determined that Windows asked this question* for which files. It can be seen while transferring files.

2. I copied only these files from original location to storage location, when asked by clicking "Yes".

3. And, I copied the files whose properties lost from storage location to original location again.

 

So, I can copy those files like other files without problem. Here actually, since properties of files removed, they can be copied without prompting.

Note 1: Files in Dropbox were not used directly. Process was done by copying another place on computer files in dropbox.

Note 2: Do not forget to backup your files before trying.

 

*Are you sure you want to copy this file without its properties? 

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