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Problem with 3rd device

Problem with 3rd device

rossoni48
Helpful | Level 6

 

2020-09-07 08.44.04.jpgGood morning,
i am using the basic version of
dropbox.
Initially I could connect 4 devices. Then I was forced to reduce them to 3.
But now I can only connect my PC and my mobile.
A third device, which is allowed, is no longer able to access dropbox.
So the settings foresee 3 connected devices, but the third one (Android SM-A510F) one does not connect from 2020 July 8).
Thank you

1 Accepted Solution

Accepted Solutions

Re: Problem with 3rd device

rossoni48
Helpful | Level 6

OK
I unplugged the third device and then plugged it back in.
Everything works.
I was afraid that by doing this I would be left with only 2 links forever.
Thank you very much for helping.

View solution in original post

5 Replies 5

Re: Problem with 3rd device

Lusil
Dropboxer

Hello there @rossoni48, let's see what we can find on this together. 

 

What happens when you try to access your account on the mobile? 

 

Do you get any error messages? 

 

Keep me posted!


Lusil
Community Moderator @ Dropbox
dropbox.com/support


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Re: Problem with 3rd device

rossoni48
Helpful | Level 6

When I try to log into my account with my mobile phone, I get no errors.
The program tells me that I have already reached the number of 3 devices and offers me a free 30 day trial, which will have to continue with the payment of Eur 11.99 per month.
However, I can only connect the PC and the first cell phone and not the second cell phone.
Thanks in advance for your interest.

 

Giuseppe

Re: Problem with 3rd device

Lusil
Dropboxer

Thanks for your swift reply, Giuseppe. 

 

Since you only have three devices currently linked to your account, have you tried unlinking the one on your second mobile device, and then signing in again?

 

Let me know how it goes, cheers!


Lusil
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
:arrows_counterclockwise: Still stuck? Ask me a question!
:pushpin: Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

Re: Problem with 3rd device

rossoni48
Helpful | Level 6

OK
I unplugged the third device and then plugged it back in.
Everything works.
I was afraid that by doing this I would be left with only 2 links forever.
Thank you very much for helping.

View solution in original post

Re: Problem with 3rd device

Lusil
Dropboxer

No worries, Giuseppe!

 

I'm glad to hear that all's well that ends well. 

 

If anything else comes up in the future, don't hesitate to give us another shout. 

 

In the meantime, I hope you have a lovely day ahead!


Lusil
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
:arrows_counterclockwise: Still stuck? Ask me a question!
:pushpin: Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

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    rossoni48 Helpful | Level 6
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