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Problem with double charge and the mobile application

Problem with double charge and the mobile application

ddeman2409
New member | Level 2

does not work app and took 2 payments

16 Replies 16

Re: does not work app and took 2 payments

Mark
Super User II
Where were the payments took?

Via the website, or, an app store?

 


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the application does not work on the phone

ddeman2409
New member | Level 2

the application does not work on the phone

Re: does not work app and took 2 payments

ddeman2409
New member | Level 2
your app does not work on my phone return the money

Re: the application does not work on the phone

Walter
Dropboxer

Sorry to hear that @ddeman2409 - would you mind sharing some more information on what is not working for you exactly and/or better yet, share a screenshot of the problem so we can have a better understanding ? 

 

Thanks! 


Walter
Community Moderator @ Dropbox
dropbox.com/support


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Re: does not work app and took 2 payments

ddeman2409
New member | Level 2
your app made me make 2 times payment

Re: does not work app and took 2 payments

Mark
Super User II
I'm trying to help, but you havent answered the question.

I dont work for Dropbox so need an answer.

If this was an app on the app store payment you need to contact them direct. So if it was Google you need to log a claim with Google same for iTunes. Dropbox direct cannot help.

 


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Re: the application does not work on the phone

Mark
Super User II

@Walter - I think this is actually a duplicate post relating to this one. 


 


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Re: does not work app and took 2 payments

ddeman2409
New member | Level 2
Google

Re: does not work app and took 2 payments

Mark
Super User II
ARGH! DO NOT put phone numbers on to a **public** forum where ANYBODY could message you and pretend to be ANYBODY. Thats a surefire way to get scammed.

Ok, so you paid via Google, you now need to go to the Google Play store and lodge a charge back with them. They are the ones who have charged you twice. They need to pay you back.

 


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Who's talking

Top contributors to this post

  • User avatar
    Walter Dropboxer
  • User avatar
    ddeman2409 New member | Level 2
  • User avatar
    Mark Super User II
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