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Re: Problems synchronizing my dropbox on a Mac computer

Problems synchronizing my dropbox on a Mac computer

Eduardo Becerra
Explorer | Level 3
Hi, I just bought a Mac computer, installed dropbox and soon after it stopped syncing my files with other devices on my account. I have tried uninstalling it and installing it again but the problem continues. When I do those actions I get the following message I have not been able to start dropbox Usually this is due to a permissions error. The error may also be due to the home folder being on a network share. Could someone please advise me what to do. Thanks
 
4 Replies 4

Re: Problems synchronizing my dropbox on a Mac computer

Jay
Dropboxer
Hi @Eduardo Becerra, thanks for posting on the Community!

What version of Mac OS are you running on your device?

Could you copy and paste the error log you get in a reply so see what the issue is?

This will help me to assist further!

Jay
Community Moderator @ Dropbox
dropbox.com/support


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Re: Problems synchronizing my dropbox on a Mac computer

Eduardo Becerra
Explorer | Level 3

Thank you, Jay, the version of my Mac Os is

Mac Os Monterrey 12.0.1

 

 

this is the text of the error log

 

bn.VERSION: 134.4.4115

bn.constants.WINDOWS_SHELL_EXT_VERSION: 51

bn.is_frozen: True

machine_id: 4b978e76-8af2-5043-83f9-40136261940b

pid: 16388

ppid: 1

uid: 501

user_info: pwd.struct_passwd(pw_name='eduardobecerragrande',

pw_passwd='********', pw_uid=501, pw_gid=20, pw_gecos='Eduardo

Becerra Grande', pw_dir='/Users/eduardobecerragrande', pw_shell='/

bin/zsh')

effective_user_info:

pwd.struct_passwd(pw_name='eduardobecerragrande',

pw_passwd='********', pw_uid=501, pw_gid=20, pw_gecos='Eduardo

Becerra Grande', pw_dir='/Users/eduardobecerragrande', pw_shell='/

bin/zsh')

euid: 501

gid: 20

egid: 20

group_info: grp.struct_group(gr_name='staff', gr_passwd='*',

gr_gid=20, gr_mem=['root'])

effective_group_info: grp.struct_group(gr_name='staff',

gr_passwd='*', gr_gid=20, gr_mem=['root'])

DYLD_LIBRARY_PATH: None

cwd: '/'

real_path='/'

mode=0o40755 uid=0 gid=0

parent mode=0o40755 uid=0 gid=0

HOME: '/Users/eduardobecerragrande'

appdata: '/Users/eduardobecerragrande/.dropbox/instance1'

real_path='/Users/eduardobecerragrande/.dropbox/instance1'

mode=0o40700 uid=501 gid=20

parent mode=0o40755 uid=501 gid=20

dropbox_path: '/Users/eduardobecerragrande/Dropbox'

real_path='/Users/eduardobecerragrande/Dropbox'

mode=0o40700 uid=501 gid=20

parent mode=0o40755 uid=501 gid=20

sys_executable: '/Applications/Dropbox.app/Contents/MacOS/Dropbox'

real_path='/Applications/Dropbox.app/Contents/MacOS/

Dropbox'

mode=0o100755 uid=501 gid=20

parent mode=0o40755 uid=501 gid=20

trace.__file__: '/Applications/Dropbox.app/Contents/Resources/

python-packages.zip/dropbox/client/ui/common/boot_error.pyc'

real_path='/Applications/Dropbox.app/Contents/

Resources/python-packages.zip/dropbox/client/ui/common/

boot_error.pyc'

not found

parent not found

tempdir: '/var/folders/14/jgljdqw57yb71rhbz5jw22ym0000gn/T'

real_path='/private/var/folders/14/

jgljdqw57yb71rhbz5jw22ym0000gn/T'

mode=0o40700 uid=501 gid=20

parent mode=0o40755 uid=501 gid=20

Traceback (most recent call last):

File "dropbox/client/main.pyc", line 816, in wrapper

File "dropbox/client/main.pyc", line 6537, in finish_dropbox_boot

File "dropbox/client/message_queue.pyc", line 313, in _wrapped

File "dropbox/client/main.pyc", line 6070, in

_init_components_for_account

File "dropbox/client/main.pyc", line 5994, in create_sync_engine

File "dropbox/sync_engine_boundary/factory.pyc", line 226, in

make_sync_engine

File "dropbox/sync_engine/nucleus/classic_client/sync_engine.pyc",

line 278, in __init__

File "dropbox/sync_engine/nucleus/classic_client/modern_client/

modern_client.pyc", line 245, in __init__

File "dropbox/sync_engine/nucleus/classic_client/modern_client/

base.pyc", line 152, in __init__

File "dropbox/sync_engine/nucleus/classic_client/thin_adapter/

in_proc.pyc", line 209, in __init__

File "dropbox/sync_engine/nucleus/classic_client/thin_adapter/

in_proc.pyc", line 520, in _init_new_engine_locked

File "dropbox/sync_engine/nucleus/thin_client/client.pyc", line

188, in __init__

File "desktop/extensions/nucleus/nucleus_python.pyx", line 76, in

nucleus_python.NucleusSyncEngine.__cinit__

nucleus_python.SyncEngineError: "Initializing engine |>>

Initializing filesystem |>> Attempting to register icons |>>

fchflags syscall: _set_hidden |>> Permission denied"

 

Thanks for your help

 

best wishes

Re: Problems synchronizing my dropbox on a Mac computer

Jay
Dropboxer
Thanks for the info, could you try these steps to see if they help?

Jay
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
:arrows_counterclockwise: Still stuck? Ask me a question!
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Re: Problems synchronizing my dropbox on a Mac computer

Eduardo Becerra
Explorer | Level 3

Thanks a lot, Jay, my dropbox is working again.

 

Best regards

Need more support?