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Problems with SSO after work email change

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Problems with SSO after work email change

New member | Level 2

Hello,

 

My work email address recently changed, and as access to my work Dropbox account was via SSO I can now no longer access that Dropbox account. When trying to login, I receive the following message:

 

"Please sign in with the email you used with your identity provider"

 

I assume this is because Dropbox doesn't recognise the new email address through the SSO login. But I can't login with that email address any other way - when I input it the password box automatically disappears and I can only login via SSO, which fails. Is there a solution to this so that I can recover my business account for my previous email address?

1 Accepted Solution

Accepted Solutions
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Re: Problems with SSO after work email change

New member | Level 2

As an update to this - I just spoke to the Dropbox admin for my organisation and they updated the email address for my account, so this problem is now solved. I suppose it's worth others being aware this is the solution I found!

View solution in original post

3 Replies 3
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Re: Problems with SSO after work email change

Dropboxer

Hi there @lupins; welcome aboard and sorry to hear you're having issues with accessing your account. 

 

Could you try logging into the account in question through an other browser and let me know if you get the same results?

 

In case you do, I'd appreciate a screenshot of the last screen you can get to or any errors you receive so I can advise further. 

 

Thanks!



Walter
Community Moderator @ Dropbox
https://dropbox.com/support


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Re: Problems with SSO after work email change

New member | Level 2

 

 

 

 

Highlighted

Re: Problems with SSO after work email change

New member | Level 2

As an update to this - I just spoke to the Dropbox admin for my organisation and they updated the email address for my account, so this problem is now solved. I suppose it's worth others being aware this is the solution I found!

View solution in original post

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