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Question mark icon on mac

Question mark icon on mac

alberto464
New member | Level 2

Hi, after installing Dropbox on my Mac with Big Sur, a question mark icon appears on the finder. I tried to restart it but nothing has changed, how can I do to fix this?

 

Schermata 2020-11-24 alle 12.15.01.png

19 Replies 19

Re: Question mark icon on mac

Jay
Dropboxer

Hi @alberto464, thanks for contacting us!

 

Could you try quitting the Dropbox desktop application and restarting it? You can also try reinstalling the app without uninstalling by using this link.

 

If the issue persists after this, please feel free to reach back out.


Jay
Community Moderator @ Dropbox
dropbox.com/support


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Re: Question mark icon on mac

robertmorrissey
Helpful | Level 5

I am facing the same annoyance. Please assist, anyone.

 

annoying_question_mark.png

 

Re: Question mark icon on mac

Mario M.9
Helpful | Level 5

Same problem here on two Macs with Big Sur. One of the Macs (Mac mini M1) is fresh installed with the current Dropbox installer.Bildschirmfoto 2020-11-30 um 12.06.42.png

Re: Question mark icon on mac

Dreaminguser01
Helpful | Level 5

I am having the same issue as well.

Re: Question mark icon on mac

Jay
Dropboxer

Hi everyone, could you try installing the Dropbox desktop application with admin privileges to see if this helps at all to repair the app?


Jay
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
:arrows_counterclockwise: Still stuck? Ask me a question!
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Re: Question mark icon on mac

Dreaminguser01
Helpful | Level 5

I have followed the instructions in the provided link and the issue still persists.

Re: Question mark icon on mac

Daphne
Dropboxer

Thanks for all your posts here everyone!

 

After doing some digging from my side, I did come across something that might be of some help to remove this icon. 

 

Please check out the info here and let me know how it goes!


Daphne
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
:arrows_counterclockwise: Still stuck? Ask me a question!
:pushpin: Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

Re: Question mark icon on mac

Dreaminguser01
Helpful | Level 5

@Daphne The link provided works on removng the icon. I was just wondering if it was possible to have the Dropbox icon shown instead of the question mark.

Re: Question mark icon on mac

robertmorrissey
Helpful | Level 5

Thank you, Daphne, for that link. I have removed the offending question mark.

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