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QuickTime error

QuickTime error

okiwan
New member | Level 2

Error String: ExternalQuickLookSatellite-x86_64 quit unexpectedly while using the DropboxQL plug-in.

I keep getting this error running Mac OS big sur 11.1

16 Replies 16

Re: QuickTime error

zmre
Explorer | Level 4

Not sure it has to do with QuickTime -- instead seems to be QuickLook.  I'm also getting this error over and over.  I removed the DropboxQL plug-in by deleting ~/Library/QuickLook/DropboxQL.qlgenerator but it reappeared after a reboot. I'm running Dropbox 115.4.601 on Big  Sur 11.2.

Re: QuickTime error

Jay
Dropboxer
Hi @okiwan, @zmre, thanks for messaging the Community!

Could you try installing the Dropbox desktop application again using this link, without first uninstalling it to see if this helps?

Keep me updated with any progress!

Jay
Community Moderator @ Dropbox
dropbox.com/support


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Re: QuickTime error

FrotSkyman
Explorer | Level 4

I'm experiencing the same issue. I have reinstalled Dropbox, but the problem is still occurring. 

 

Process: ExternalQuickLookSatellite-x86_64 [17885]
Path: /System/Library/Frameworks/QuickLook.framework/Versions/A/XPCServices/ExternalQuickLookSatellite-x86_64.xpc/Contents/MacOS/ExternalQuickLookSatellite-x86_64
Identifier: ExternalQuickLookSatellite-x86_64
Version: 5.0 (521.1)
Build Info: QuickLook_satellite-928002000000000~7
Code Type: X86-64 (Native)
Parent Process: ??? [1]
Responsible: com.apple.quicklook.ThumbnailsAgent [6061]
User ID: 502

PlugIn Path: /Users/USER/Library/QuickLook/DropboxQL.qlgenerator/Contents/MacOS/DropboxQL
PlugIn Identifier: com.getdropbox.dropbox.quicklook
PlugIn Version: 1.3 (5)

Date/Time: 2021-02-13 18:28:34.524 -0500
OS Version: macOS 11.2.1 (20D74)
Report Version: 12
Bridge OS Version: 5.2 (18P4346)
Anonymous UUID: 0C49C01B-7E77-2855-2C5A-EEC3C37387E7


Time Awake Since Boot: 9800 seconds

System Integrity Protection: enabled

Crashed Thread: 2 Dispatch queue: quicklookd.pluginload

Exception Type: EXC_BAD_INSTRUCTION (SIGILL)
Exception Codes: 0x0000000000000001, 0x0000000000000000
Exception Note: EXC_CORPSE_NOTIFY

Termination Signal: Illegal instruction: 4
Termination Reason: Namespace SIGNAL, Code 0x4
Terminating Process: exc handler [17885]

Application Specific Information:
dyld3 mode
qlmanage --diag 6571367.73575052 6571367.73575054 6571367.73575054 6571367.73575052
*** CFEqual() called with NULL first argument ***

Thread 0:: Dispatch queue: com.apple.main-thread
0 libsystem_kernel.dylib 0x00007fff2057be7e mach_msg_trap + 10
1 libsystem_kernel.dylib 0x00007fff2057c1f0 mach_msg + 60
2 com.apple.CoreFoundation 0x00007fff206a8bf7 __CFRunLoopServiceMachPort + 316
3 com.apple.CoreFoundation 0x00007fff206a72ca __CFRunLoopRun + 1315
4 com.apple.CoreFoundation 0x00007fff206a66ce CFRunLoopRunSpecific + 563
5 com.apple.Foundation 0x00007fff21433fa1 -[NSRunLoop(NSRunLoop) runMode:beforeDate:] + 212
6 com.apple.Foundation 0x00007fff214c2384 -[NSRunLoop(NSRunLoop) run] + 76
7 libxpc.dylib 0x00007fff202fc3dd _xpc_objc_main + 825
8 libxpc.dylib 0x00007fff202fbe65 xpc_main + 437
9 com.apple.quicklook.externalSatellite.x86_64 0x00000001068126b0 main + 16
10 libdyld.dylib 0x00007fff205cb621 start + 1

Thread 1:
0 libsystem_pthread.dylib 0x00007fff205ac458 start_wqthread + 0

Thread 2 Crashed:: Dispatch queue: quicklookd.pluginload
0 com.apple.CoreFoundation 0x00007fff207d90cb CFEqual.cold.1 + 14
1 com.apple.CoreFoundation 0x00007fff206314e1 CFEqual + 693
2 com.getdropbox.dropbox.quicklook 0x0000000107faac60 quicklook_generator_plugin_factory + 552
3 com.apple.CoreFoundation 0x00007fff2072029b __CFPLUGIN_IS_CALLING_OUT_TO_A_FACTORY_FUNCTION__ + 15
4 com.apple.CoreFoundation 0x00007fff207201c0 CFPlugInInstanceCreate + 453
5 com.apple.QuickLookFramework 0x00007fff2e6d0aa8 ___QLGeneratorWakeUp_block_invoke + 584
6 com.apple.QuickLookFramework 0x00007fff2e6c44ce QLTryCatchAndCrash(void () block_pointer) + 14
7 libdispatch.dylib 0x00007fff204045dd _dispatch_call_block_and_release + 12
8 libdispatch.dylib 0x00007fff204057c7 _dispatch_client_callout + 8
9 libdispatch.dylib 0x00007fff2040b5fe _dispatch_lane_serial_drain + 606
10 libdispatch.dylib 0x00007fff2040c0cb _dispatch_lane_invoke + 375
11 libdispatch.dylib 0x00007fff20415c5d _dispatch_workloop_worker_thread + 819
12 libsystem_pthread.dylib 0x00007fff205ad499 _pthread_wqthread + 314
13 libsystem_pthread.dylib 0x00007fff205ac467 start_wqthread + 15

Thread 3:
0 libsystem_pthread.dylib 0x00007fff205ac458 start_wqthread + 0

Thread 2 crashed with X86 Thread State (64-bit):
rax: 0x00007fff209ea747 rbx: 0x0000000000000009 rcx: 0x0000000000000000 rdx: 0x00007fff209c91c0
rdi: 0x0000000000000000 rsi: 0x0000000107fad610 rbp: 0x0000700008016380 rsp: 0x0000700008016368
r8: 0x00000000000030a4 r9: 0x00007fb0c78148b0 r10: 0x00007fff8860b8e0 r11: 0x00007fff206493b8
r12: 0x00007000080163c0 r13: 0x00007fb0c7810e10 r14: 0x00007fb0c78147c0 r15: 0x00007fb0b6407600
rip: 0x00007fff207d90cb rfl: 0x0000000000010246 cr2: 0x00007fff207d90bd

Logical CPU: 6
Error Code: 0x00000000
Trap Number: 6

Thread 2 instruction stream:
0f 0b 48 8d 05 a0 16 21-00 48 89 05 c5 b7 44 68 ..H....!.H....Dh
0f 0b 48 8d 05 17 17 21-00 48 89 05 b5 b7 44 68 ..H....!.H....Dh
0f 0b 48 8d 05 07 17 21-00 48 89 05 a5 b7 44 68 ..H....!.H....Dh
0f 0b 48 8d 05 f7 16 21-00 48 89 05 95 b7 44 68 ..H....!.H....Dh
0f 0b 48 8d 05 e7 16 21-00 48 89 05 85 b7 44 68 ..H....!.H....Dh
0f 0b 48 8d 05 83 16 21-00 48 89 05 75 b7 44 68 ..H....!.H..u.Dh
[0f]0b 48 8d 05 40 16 21-00 48 89 05 65 b7 44 68 ..H..@.!.H..e.Dh <==
0f 0b 48 8d 05 b7 16 21-00 48 89 05 55 b7 44 68 ..H....!.H..U.Dh
0f 0b 48 8d 05 a7 16 21-00 48 89 05 45 b7 44 68 ..H....!.H..E.Dh
0f 0b 48 8d 05 97 16 21-00 48 89 05 35 b7 44 68 ..H....!.H..5.Dh
0f 0b 48 8d 05 65 16 21-00 48 89 05 25 b7 44 68 ..H..e.!.H..%.Dh
0f 0b 48 8d 05 77 16 21-00 48 89 05 15 b7 44 68 ..H..w.!.H....Dh

Thread 2 last branch register state not available.


VIRTUAL REGION
REGION TYPE SIZE COUNT (non-coalesced)
=========== ======= =======
Activity Tracing 256K 1
Dispatch continuations 128.0M 1
Dispatch continuations (reserved) 32.0M 1 reserved VM address space (unallocated)
Foundation 16K 1
Kernel Alloc Once 8K 1
MALLOC 137.2M 38
MALLOC guard page 24K 5
MALLOC_MEDIUM (reserved) 240.0M 2 reserved VM address space (unallocated)
STACK GUARD 56.0M 4
Stack 9752K 4
VM_ALLOCATE 564K 7
__CTF 759 1
__DATA 14.2M 345
__DATA_CONST 13.9M 195
__DATA_DIRTY 719K 122
__FONT_DATA 4K 1
__LINKEDIT 489.4M 9
__OBJC_RO 60.6M 1
__OBJC_RW 2449K 2
__TEXT 226.6M 346
__UNICODE 588K 1
mapped file 50.2M 5
shared memory 40K 4
=========== ======= =======
TOTAL 1.4G 1097
TOTAL, minus reserved VM space 1.2G 1097

Model: iMac20,1, BootROM 1554.80.3.0.0 (iBridge: 18.16.14346.0.0,0), 10 processors, 10-Core Intel Core i9, 3.6 GHz, 64 GB, SMC
Graphics: kHW_AMDRadeonPro5300Item, AMD Radeon Pro 5300, spdisplays_pcie_device, 4 GB
Memory Module: Slot 2 (Channel A / DIMM 0), 32 GB, DDR4, 2667 MHz, Micron, 16ATF4G64HZ-2G6B3
Memory Module: Slot 4 (Channel B / DIMM 0), 32 GB, DDR4, 2667 MHz, Micron, 16ATF4G64HZ-2G6B3
AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x7BF), wl0: Sep 11 2020 17:01:15 version 9.30.440.2.32.5.61 FWID 01-1d69e4b4
Bluetooth: Version 8.0.3d9, 3 services, 27 devices, 1 incoming serial ports
Network Service: Ethernet, Ethernet, en0
Network Service: Wi-Fi, AirPort, en1
PCI Card: pci1b21,612, sppci_ahci, Thunderbolt@16,0,0
PCI Card: pci1b21,612, sppci_ahci, Thunderbolt@15,0,0
PCI Card: Apple 57761-B0, sppci_ethernet, Thunderbolt@142,0,0
PCI Card: pci1b21,612, sppci_ahci, Thunderbolt@14,0,0
PCI Card: pci11c1,5901, sppci_ieee1394openhci, Thunderbolt@141,0,0
PCI Card: pci1b21,612, sppci_ahci, Thunderbolt@13,0,0
PCI Card: pci1b21,612, sppci_ahci, Thunderbolt@146,0,0
PCI Card: pci12d8,400e, sppci_usbopenhost, Thunderbolt@140,0,0
PCI Card: pci12d8,400e, sppci_usbopenhost, Thunderbolt@140,0,1
PCI Card: pci12d8,400f, sppci_usbehci, Thunderbolt@140,0,2
PCI Card: pci1b21,612, sppci_ahci, Thunderbolt@22,0,0
PCI Card: pci1b21,612, sppci_ahci, Thunderbolt@21,0,0
PCI Card: pci1b21,612, sppci_ahci, Thunderbolt@20,0,0
PCI Card: pci1b21,612, sppci_ahci, Thunderbolt@19,0,0
Serial ATA Device: OWC Mercury EXTREME Pro 6G SSD, 960.2 GB
Serial ATA Device: OWC Mercury EXTREME Pro 6G SSD, 960.2 GB
Serial ATA Device: ST2000LM003 HN-M201RAD, 2 TB
Serial ATA Device: ST2000LM003 HN-M201RAD, 2 TB
Serial ATA Device: ST2000LM003 HN-M201RAD, 2 TB
Serial ATA Device: ST2000LM003 HN-M201RAD, 2 TB
Serial ATA Device: OWC Mercury EXTREME Pro 6G SSD, 960.2 GB
Serial ATA Device: OWC Mercury EXTREME Pro 6G SSD, 960.2 GB
Serial ATA Device: WDC WD20NPVX-11EA4T0, 2 TB
Serial ATA Device: WDC WD20NPVX-11EA4T0, 2 TB
USB Device: USB 3.1 Bus
USB Device: USB3.0 Hub
USB Device: USB3.0 Hub
USB Device: G-DRIVE USB
USB Device: G-DRIVE USB
USB Device: G-DRIVE USB
USB Device: Expansion Desk
USB Device: Expansion Desk
USB Device: USB Keyboard
USB Device: USB2.0 Hub
USB Device: USB2.0 Hub
USB Device: Duet USB
USB Device: Apple T2 Bus
USB Device: Headset
USB Device: Ambient Light Sensor
USB Device: FaceTime HD Camera (Built-in)
USB Device: Apple T2 Controller
USB Device: USB 2.0 Bus
USB Device: Hub
USB Device: Apple Thunderbolt Display
USB Device: FaceTime HD Camera (Display)
USB Device: Display Audio
USB Device: MT1956
USB Device: iLok
Thunderbolt Bus: iMac, Apple Inc., 58.2
Thunderbolt Device: ThunderBay 4 mini, Other World Computing, 1, 25.1
Thunderbolt Device: Thunderbolt Display, Apple Inc., 3, 26.2

Re: QuickTime error

Jay
Dropboxer
If you're not on a Dropbox Basic plan with more than 3 devices connected, could you try an advanced reinstall of the app using the steps in this link?

Let me know how it goes!

Jay
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
:arrows_counterclockwise: Still stuck? Ask me a question!
:pushpin: Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

Re: QuickTime error

FrotSkyman
Explorer | Level 4

I followed the instructions to uninstall and reinstall Dropbox using the link you provided. Still getting the error.

 

I think it has to do with Selective Sync. When I turn off Selective Sync, I don't get the error.

Re: QuickTime error

Jay
Dropboxer
What folder are you trying to deselect using selective sync? Is it a system folder by any chance, if you're using the computer backup feature?

Jay
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
:arrows_counterclockwise: Still stuck? Ask me a question!
:pushpin: Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

Re: QuickTime error

FrotSkyman
Explorer | Level 4

The problem is still occurring. Selective Sync has been turned off.

Re: QuickTime error

Jay
Dropboxer
Could you try disabling the Finder extension in the Mac OS settings, reboot the device, and then re-enable it?

Jay
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
:arrows_counterclockwise: Still stuck? Ask me a question!
:pushpin: Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

Re: QuickTime error

FrotSkyman
Explorer | Level 4

I disabled the extension, rebooted, and re-enabled it. Still getting the errors. It doesn't happen consistently. I've tried clicking on different files and folders in my Dropbox, and it only happens sometimes. It is not reproducible - I click and get the error, click again and don't get it.

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