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RE - Can see folders on my old personal drop and my business online - Don't see them on local app

RE - Can see folders on my old personal drop and my business online - Don't see them on local app

Loweyluvz
Explorer | Level 3

Hello all - I can see folders on my old personal drop and my business when I look online on safari - Don't see all of the folders from old and new accounts on my local app on my computer? 

Any ideas how to make sure they are all downloaded to my local dropbox app on my computer?

 

Thanks. 

 

1 Accepted Solution

Accepted Solutions

Re: RE - Can see folders on my old personal drop and my business online - Don't see them on local a

Lusil
Dropboxer

Hi there @Loweyluvz, thanks for checking in with us!

When you don't see all your content in your Dropbox folder, the first step to take is to check if syncing status of the desktop app by hovering over your Dropbox icon. 

If you find that it reads:

  • Up to date, check your selective sync settings to see if the folders you don't see locally are chosen to not sync. 
  • Syncing, it means that the desktop app has not completed its process. 

If the desktop app shows an error or you're still not able to locate your content, don't hesitate to get back to me with what you found so far.

Keep me posted!


Lusil
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
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View solution in original post

3 Replies 3

Re: RE - Can see folders on my old personal drop and my business online - Don't see them on local a

Lusil
Dropboxer

Hi there @Loweyluvz, thanks for checking in with us!

When you don't see all your content in your Dropbox folder, the first step to take is to check if syncing status of the desktop app by hovering over your Dropbox icon. 

If you find that it reads:

  • Up to date, check your selective sync settings to see if the folders you don't see locally are chosen to not sync. 
  • Syncing, it means that the desktop app has not completed its process. 

If the desktop app shows an error or you're still not able to locate your content, don't hesitate to get back to me with what you found so far.

Keep me posted!


Lusil
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
:arrows_counterclockwise: Still stuck? Ask me a question!
:pushpin: Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

View solution in original post

Re: RE - Can see folders on my old personal drop and my business online - Don't see them on local a

Loweyluvz
Explorer | Level 3

Lusil:

Thanks so much. That was it. I appreciate - gonna really help to make this process faster of organizing dropbox.

Thanks so much.

J

Re: RE - Can see folders on my old personal drop and my business online - Don't see them on local a

Lusil
Dropboxer

Glad I could help, @Loweyluvz:innocent:

If you have any other questions, just give me a nudge. Have a wonderful week ahead!


Lusil
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
:arrows_counterclockwise: Still stuck? Ask me a question!
:pushpin: Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

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