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Re: Can't start dropbox on my new MacBook Pro

Re: Can't start dropbox on my new MacBook Pro

gad1
Explorer | Level 4

Hi everyone,

 

I just got a new MacBook Pro and tried to start my DropBox but it could not open due to a "permissions errror". It asked me to contact Dropbox Support with some info they provided (I cant make sense of the text) but there is literally noone except a Bot and this community to ask for support. Any advise would be appreciated.

5 Replies 5

Re: Can't start dropbox on my new MacBook Pro

Walter
Dropboxer

Hey @gad1; welcome to our Community!

 

Could you copy and paste the whole error log here so that we can have a better look into this?

 

In the meantime, you may also want to try a clean, advanced reinstall.

 

Keep us posted anyhow!


Walter
Community Moderator @ Dropbox
dropbox.com/support


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Re: Can't start dropbox on my new MacBook Pro

gad1
Explorer | Level 4

Hi Walter,

 

Thanks for responding and yes here is the text. Maybe it'll make sense to you.

 

bn.BUILD_KEY: Dropbox
bn.VERSION: 112.4.321
bn.constants.WINDOWS_SHELL_EXT_VERSION: 46
bn.is_frozen: True
machine_id: a277f5a6-6d71-5f45-8240-9db0c03323be
pid: 2576
ppid: 1
uid: 503
user_info: pwd.struct_passwd(pw_name='girishdaswani1', pw_passwd='********', pw_uid=503, pw_gid=20, pw_gecos='Girish', pw_dir='/Users/girishdaswani1', pw_shell='/bin/bash')
effective_user_info: pwd.struct_passwd(pw_name='girishdaswani1', pw_passwd='********', pw_uid=503, pw_gid=20, pw_gecos='Girish', pw_dir='/Users/girishdaswani1', pw_shell='/bin/bash')
euid: 503
gid: 20
egid: 20
group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root', '_nsurlstoraged', 'Guest1', '_serialnumberd'])
effective_group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root', '_nsurlstoraged', 'Guest1', '_serialnumberd'])
DYLD_LIBRARY_PATH: None
cwd: '/'
     real_path='/'
            mode=0o40755 uid=0 gid=0
     parent mode=0o40755 uid=0 gid=0
HOME: '/Users/girishdaswani1'
appdata: '/Users/girishdaswani1/.dropbox/instance1'
         real_path='/Users/girishdaswani1/.dropbox/instance1'
                mode=0o40700 uid=503 gid=20
         parent mode=0o40700 uid=503 gid=20
dropbox_path: '/Users/girishdaswani1/Dropbox'
              real_path='/Users/girishdaswani1/Dropbox'
                    mode=0o40755 uid=503 gid=20
              parent mode=0o40755 uid=503 gid=20
sys_executable: '/Applications/Dropbox.app/Contents/MacOS/Dropbox'
                real_path='/Applications/Dropbox.app/Contents/MacOS/Dropbox'
                      mode=0o100755 uid=503 gid=20
                parent mode=0o40755 uid=503 gid=20
trace.__file__: '/Applications/Dropbox.app/Contents/Resources/python-packages.zip/dropbox/client/ui/common/boot_error.pyc'
                real_path='/Applications/Dropbox.app/Contents/Resources/python-packages.zip/dropbox/client/ui/common/boot_error.pyc'
                      not found
                parent not found
tempdir: '/var/folders/14/8tnntt2s1w57_mvg69vvzthm0000gq/T'
         real_path='/private/var/folders/14/8tnntt2s1w57_mvg69vvzthm0000gq/T'
                mode=0o40700 uid=503 gid=20
         parent mode=0o40755 uid=503 gid=20
Traceback (most recent call last):
  File "dropbox/client/main.pyc", line 806, in wrapper
  File "dropbox/client/main.pyc", line 6595, in finish_dropbox_boot
  File "dropbox/client/main.pyc", line 6060, in _init_components_for_account
  File "dropbox/client/main.pyc", line 5999, in create_sync_engine
  File "dropbox/sync_engine_boundary/factory.pyc", line 261, in make_sync_engine
  File "dropbox/sync_engine/nucleus/classic_client/sync_engine.pyc", line 340, in __init__
  File "dropbox/sync_engine/nucleus/classic_client/modern_client/modern_client.pyc", line 158, in __init__
  File "dropbox/sync_engine/nucleus/classic_client/modern_client/base.pyc", line 155, in __init__
  File "dropbox/sync_engine/nucleus/classic_client/thin_adapter/in_proc.pyc", line 222, in __init__
  File "dropbox/sync_engine/nucleus/classic_client/thin_adapter/in_proc.pyc", line 602, in _init_new_engine_locked
  File "dropbox/sync_engine/nucleus/thin_client/client.pyc", line 217, in __init__
  File "extensions/nucleus/nucleus_python.pyx", line 88, in nucleus_python.NucleusSyncEngine.__cinit__
nucleus_python.SyncEngineError: "Initializing engine |>> Initializing filesystem |>> Attempting to register icons |>> Opening dst |>> open syscall |>> Permission denied"

 

Re: Can't start dropbox on my new MacBook Pro

Walter
Dropboxer

Thanks for the quickl response @gad1.

 

To resolve the issue could you try the following:

  1. Click on the apple icon in the top left hand corner of your screen
  2. Select "System Preferences..."
  3. Then "Security & Privacy"
  4. Select the Privacy tab
  5. Select "Files and Folders"
  6. Under Dropbox ensure all folders are checked.

To make changes you will need to click on the lock icon and enter your macOS password.

 

Now attempt to restart the Dropbox desktop app.

 

Let me know if this helped!


Walter
Community Moderator @ Dropbox
dropbox.com/support


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Re: Can't start dropbox on my new MacBook Pro

gad1
Explorer | Level 4

Hi Walter,

 

Thanks for the advise - I tried that but the Dropbox app is not even in "Files and Folders". Just Zoom and Microsoft Teams. Is tehre something else I should do?

 

Cheers

Re: Can't start dropbox on my new MacBook Pro

Lusil
Dropboxer

Hi there @gad1, could you just confirm for us if you've tried out an advanced reinstall of the desktop app?

 

Note that if you're on a Basic (free) account, you'll have to check from your Security tab that you don't have more than two already connected devices, so that you can continue with this. 


Lusil
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
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    Lusil Dropboxer
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    gad1 Explorer | Level 4
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    Walter Dropboxer
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