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Reconnecting device

Reconnecting device

Simo83
Explorer | Level 4

Hi everyone,

I need to reconnect a device.

Now desktop application is in "Connetion in progress..." and if I select Preferences --> Account there is a message: This computer in not connected to any account.

 

S.O. Windows 10

Dropbox version: 111.4.472

 

Thanks in advance

 

Simone

1 Accepted Solution

Accepted Solutions

Re: Reconnecting device

Jay
Dropboxer

Hi @Simo83, thanks for joining the Community!

 

It sounds like the connection process hasn't completed, since the application is still showing the 'Connection in progress' message.

 

There is a possibility that a proxy, VPN, firewall, security software, or even ISP/router issues that could be restricting traffic to the following Dropbox domains.

 

Could you try checking and disabling these items temporarily to see if they help? Keep me updated with any progress!


Jay
Community Moderator @ Dropbox
dropbox.com/support


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View solution in original post

3 Replies 3

Re: Reconnecting device

Jay
Dropboxer

Hi @Simo83, thanks for joining the Community!

 

It sounds like the connection process hasn't completed, since the application is still showing the 'Connection in progress' message.

 

There is a possibility that a proxy, VPN, firewall, security software, or even ISP/router issues that could be restricting traffic to the following Dropbox domains.

 

Could you try checking and disabling these items temporarily to see if they help? Keep me updated with any progress!


Jay
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
:arrows_counterclockwise: Still stuck? Ask me a question!
:pushpin: Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

View solution in original post

Re: Reconnecting device

Simo83
Explorer | Level 4

Hi Jay,

now it works, I have had to disable proxy on port 8080.

Dropbox has always worked with proxy enabled, maybe proxy blocked the authentication process.

 

Thanks for yout help

 

Simone

Re: Reconnecting device

Jay
Dropboxer

I'm happy to hear that you were able to get the app to connect successfully, @Simo83!

 

If you need any further assistance, please let me know. Enjoy your week!


Jay
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
:arrows_counterclockwise: Still stuck? Ask me a question!
:pushpin: Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

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