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Red box on the Dropbox tray icon

Red box on the Dropbox tray icon

VasilyD
Explorer | Level 4

Hello everyone!

Why is the red box on my dropbox Windows taskbar icon?

I've read in another thread that it's not a big deal and it's about some notification problem.

But I have all notifications on. When I delete a file from one of dropbox folders the icon doesn't show syncing (which it does properly), just stays with red box. When I restart the program, the icon shows syncing, but then shows the same red box.

It really freaks me out TBO. 

VasilyD_0-1620755762206.png

 

18 Replies 18

Re: Red box on the Dropbox tray icon

Hannah
Dropboxer
Hey @VasilyD, welcome to our Community!

This is probably due to a notification that you've actually not read, can you check and let me know what you find?

Thanks!

Hannah
Community Moderator @ Dropbox
dropbox.com/support


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Re: Red box on the Dropbox tray icon

VasilyD
Explorer | Level 4

All the notifications are ON and READ. Actually the question is why the icon depends on reading notifications at all, quite a strange logic imho 🙂 And btw it's not described here: https://help.dropbox.com/en-en/installs-integrations/sync-uploads/sync-icons

Ok, forget it, if it continues to annoy me, I will simply try to reinstall the app, hope it'll work. 

 

VasilyD_0-1620796543423.png

 

Re: Red box on the Dropbox tray icon

Megan
Dropboxer

Hey @VasilyD, sorry to jump in here, and thank you for the screenshot. 

It seems you're pointing at the device's notification icon, not the icon on the Dropbox app.


Could you click on the Dropbox icon that has the red dot, and take a screenshot of your notification center? 

Keep us posted, and we'll take it from there. 


Megan
Community Moderator @ Dropbox
dropbox.com/support


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Re: Red box on the Dropbox tray icon

VasilyD
Explorer | Level 4

I specifically selected notification icon so you could see that there're no unread notifications (as I wrote before I read all of them). Also you can see the dropbox icon with red box on it.

 

VasilyD_1-1620831279138.png

 

Re: Red box on the Dropbox tray icon

Megan
Dropboxer

Can I ask if you have two monitors @VasilyD?

Can you also click straight on that red dot icon, and get a screenshot of that? 

If I were you, I'd also update the app to its latest version.


Megan
Community Moderator @ Dropbox
dropbox.com/support


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Re: Red box on the Dropbox tray icon

VasilyD
Explorer | Level 4

Yes, sometimes I connect a second display to my laptop, connecting it doesn't change the look of the icon. I updated the app to the newest version. The red box still remains. Nothing happens when I click on it. Double click pops up my dropbox folder in file explorer.

For now I just hid it into notification area so it won't annoy me. 

Re: Red box on the Dropbox tray icon

Rich
Super User II

@VasilyD wrote:

I specifically selected notification icon so you could see that there're no unread notifications (as I wrote before I read all of them).


Wrong notifications. You clicked the Windows 10 Notifications, but Dropbox has it's own. You click the Dropbox icon once for the menu to appear, then click on the Bell icon to view your Notifications panel.

 

0916eacac1a3fe4a149729a29a9def4d.png

 

Re: Red box on the Dropbox tray icon

VasilyD
Explorer | Level 4

When I click on the dropbox icon nothing happens, nether left nor right click don't work. The menu like on your screenshot doesn't appear. I reinstalled the newest version but nothing changed. I guess my only option is to just live with that )

Re: Red box on the Dropbox tray icon

Walter
Dropboxer

If this persists after reinstalling, you may need to perform a clean, advanced reinstall as well @VasilyD

 

Let us know of any updates!


Walter
Community Moderator @ Dropbox
dropbox.com/support


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