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Referral incorrectly labeled as "suspicious"

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Referral incorrectly labeled as "suspicious"

Christos Mpotsivalis
Explorer | Level 4
‎01-24-2021 02:07 AM

I sent an invitation to my cousin.He installed dropbox on his PC but none of us got extra free space.Dropbox incorrectly labeled his email as "suspicious".What is the solution?

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Re: Referral incorrectly labeled as "suspicious"

Walter
Dropboxer
‎01-25-2021 04:03 AM
No worries, Christos! You've got :envelope:

Walter
Community Moderator @ Dropbox
dropbox.com/support


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Re: Referral incorrectly labeled as "suspicious"

Walter
Dropboxer
‎01-25-2021 02:02 AM
Hey @Christos Mpotsivalis; welcome to our Community and happy Monday!

Just to make sure we're on the same page, can you please clarify your referral's status as shown in your account's plan tab?

Thanks!

Walter
Community Moderator @ Dropbox
dropbox.com/support


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Re: Referral incorrectly labeled as "suspicious"

Christos Mpotsivalis
Explorer | Level 4
‎01-25-2021 03:27 AM

 

1.jpg

 

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Re: Referral incorrectly labeled as "suspicious"

Walter
Dropboxer
‎01-25-2021 03:45 AM
Thanks for the screenshot, Christos. 

May I reach out via email so that we can have a further look into this?

Walter
Community Moderator @ Dropbox
dropbox.com/support


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Re: Referral incorrectly labeled as "suspicious"

Christos Mpotsivalis
Explorer | Level 4
‎01-25-2021 03:49 AM

Yes of course.Just to inform you that the invitation was sent on November but he installed Dropbox 2 days ago(if that has anything to do with the problem)!

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Re: Referral incorrectly labeled as "suspicious"

Walter
Dropboxer
‎01-25-2021 04:03 AM
No worries, Christos! You've got :envelope:

Walter
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
:arrows_counterclockwise: Still stuck? Ask me a question!
:pushpin: Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

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    Walter Dropboxer
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    Christos Mpotsivalis Explorer | Level 4
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