cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Announcements
Want to learn some quick and useful tips to make your day easier? Check out how Calvin uses Replay to get feedback from other teams at Dropbox here.

Apps and Installations

Have a question about a Dropbox app or installation? Reach out to the Dropbox Community and get solutions, help, and advice from members.

cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Refreshing screen on Excel and Word - Windows 7

Refreshing screen on Excel and Word - Windows 7

lensilva
Explorer | Level 4
Go to solution

I recently started having a problem with Excel where frequent screen refresh (about every 4 seconds) was interfering with work. The same thing was happening in Word.

After many hours of troubleshooting, an online community suggested Dropbox as the cuprit. I uninstalled Dropbox and the probem was cured. I reinstalled it and the problem returned.

Windows 7, Office 2007

Thanks for any advice

63 Replies 63

Jane
Dropbox Staff
Go to solution
Hey all, 
 
Thanks for getting in touch on the Dropbox Community regarding this matter!
 
Because this seems to be an inconsistency that affects some users, so we’ll need to investigate the possible causes, please raise a ticket with our team and let me know a ticket ID here once you have done so, so that I search it up internally on our system and make sure a colleague takes care of your request. 
 
I appreciate your cooperation on the matter, looking forward to your replies, 
JaneA  
 
[PS. Thanks for gathering all similar threads under this one @Rich ]

 


Jane
Community Moderator @ Dropbox
dropbox.com/support

 

Heart Did this post help you? If so please give it a Like below. 
:white_check_mark: Did this post fix your issue/answer your question? If so please press the 'Accept as Best Answer' button to help others find it.
:arrows_counterclockwise: Still stuck? Ask me a question! (
Questions asked in the community will likely receive an answer within 4 hours!)

HughMartin
Explorer | Level 3
Go to solution

I've already raised a ticket and Alex has been been corresponding with me. He believes a solution has been found. Ticket no. 6317861

wilsul
New member | Level 2
Go to solution
Thanks .... this solved my issue.

Ali_R
New member | Level 2
Go to solution

"In Dropbox Preferences General, Set Dropbox Badge to Never Show."

 

- Worked for me too. Thank you

Andrew V.11
New member | Level 2
Go to solution
Dropbox needs to fix this issue. Shutting off the "Badge", while it fixes the immediate problem, removes the functionality of what the badge is there to resolve: preventing two people from changing a file simultaneously and creating a "conflicted copy".

Jane
Dropbox Staff
Go to solution

Hey all, 

 

Thanks for alerting us to this issue and following-up with your workarounds. 
 
We have notified our specialised team on the matter and we're working to have this fixed as soon as possible. Apologies for any inconvenience this may have caused you. 
 
Of course, I’m here if further assistance is needed, just keep me updated in your reply! 
 
Warm regards, 
JaneA

 


Jane
Community Moderator @ Dropbox
dropbox.com/support

 

Heart Did this post help you? If so please give it a Like below. 
:white_check_mark: Did this post fix your issue/answer your question? If so please press the 'Accept as Best Answer' button to help others find it.
:arrows_counterclockwise: Still stuck? Ask me a question! (
Questions asked in the community will likely receive an answer within 4 hours!)

Ross_S
Dropbox Staff
Go to solution

Hi @lensilva and all,

 

 Thanks for highlighting this.

 

 We've investigated here and it looks like we have a slight bug at our end. I'll update here once the fix is live in a beta or stable version and let you all know what the version number is.

 

Thanks again all for highlighting us. In the mean time, as a work around, you can indeed disable the Dropbox badge which should resolve this.

 

Many thanks and happy Dropboxing!

anowhr
New member | Level 2
Go to solution

Never show badge worked for me!   Very Frustrating to say the least!

radar8
New member | Level 2
Go to solution

Thanks gregvydra 

kgb
New member | Level 2
Go to solution
Never show the badge worked for me too. Wasted hours tracking down this problem.
Need more support?
Who's talking

Top contributors to this post

  • User avatar
    Rich Super User II
  • User avatar
    Littlelegs Explorer | Level 3
  • User avatar
    Sanchez Dropbox Staff
  • User avatar
    lensilva Explorer | Level 4
What do Dropbox user levels mean?