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The destop app is not syncing my files. How do I uninstall and reinstall the desktop app (MacOS 10.13.1)?
Hey @faroutsider,
Thanks for reaching out about this.
To do this you need to make sure you save and quit ALL programs that access files in the Dropbox folder on your Mac first. Then , follow these steps:
1. Download the newest version here.
Then, stop Dropbox (If needed):
2. Reinstall the Dropbox desktop application
I hope this helps.
Walter
Community Moderator @ Dropbox
dropbox.com/support
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Hey @faroutsider,
Thanks for reaching out about this.
To do this you need to make sure you save and quit ALL programs that access files in the Dropbox folder on your Mac first. Then , follow these steps:
1. Download the newest version here.
Then, stop Dropbox (If needed):
2. Reinstall the Dropbox desktop application
I hope this helps.
Walter
Community Moderator @ Dropbox
dropbox.com/support
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Need help with something else? Ask me a question!
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Hi @Walt3R - all up and running again :o) Thanks for your help!
Hey @faroutsider ,
Happy to hear that you're up and running again - glad I could help with this.
Would you mind taking a minute of your time to fill out a survey sharing your experience using the Dropbox Community? You can access it here: http://bit.ly/2lNKIxT .
[This thread is now closed. If you experience further issues, feel free to get back in touch on the Dropbox Community, we'd be glad to follow-up. ]
Walter
Community Moderator @ Dropbox
dropbox.com/support
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This is not working for me. My icon disappeared from my systems bar so could not sync. Uninstalled DropBox. When trying to reinstall, I get a fail with a different error message every time. My computer updated last week or so - maybe that has something do to with it?
Sorry to hear that @cpickle - could you share a screenshot of the exact error you get so I can get a better view of the matter at hand?
Thanks!
Walter
Community Moderator @ Dropbox
dropbox.com/support
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Hi there!
If you need more help you can view your support options (expected response time for a ticket is 24 hours), or contact us on X or Facebook.
For more info on available support options for your Dropbox plan, see this article.
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