cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Announcements
Want to know all about tools for creatives that work seamlessly with Dropbox, like Adobe? Well, check it out right here!

Dropbox installs & integrations

Connect your tools and content together with help from the Dropbox Community. Join a discussion or post a question of your own to get started.

cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Reinstall Dropbox desktop app

Reinstall Dropbox desktop app

faroutsider
New member | Level 2

The destop app is not syncing my files. How do I uninstall and reinstall the desktop app (MacOS  10.13.1)?

1 Accepted Solution

Accepted Solutions

Re: Reinstall Dropbox desktop app

Walter
Dropboxer

Hey @faroutsider,

 

Thanks for reaching out about this. 

 

To do this you need to make sure you save and quit ALL programs that access files in the Dropbox folder on your Mac first. Then , follow these steps:

 

          1. Download the newest version here.  

          Then, stop Dropbox (If needed): 

  • Click the Dropbox icon in the menu bar at the top of your screen
  • Click on the gear icon in the Notifications panel and select 'Quit Dropbox'
  • Delete the Dropbox application from the Applications folder. You may need to provide your computer password in order to perform this action.

     

     

    2. Reinstall the Dropbox desktop application

  • Open the Dropbox .dmg file and double click the Dropbox icon.
  • Dropbox should appear in your menu bar. 

 

         I hope this helps.


Walter
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
:arrows_counterclockwise: Still stuck? Ask me a question!
:pushpin: Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

View solution in original post

5 Replies 5

Re: Reinstall Dropbox desktop app

Walter
Dropboxer

Hey @faroutsider,

 

Thanks for reaching out about this. 

 

To do this you need to make sure you save and quit ALL programs that access files in the Dropbox folder on your Mac first. Then , follow these steps:

 

          1. Download the newest version here.  

          Then, stop Dropbox (If needed): 

  • Click the Dropbox icon in the menu bar at the top of your screen
  • Click on the gear icon in the Notifications panel and select 'Quit Dropbox'
  • Delete the Dropbox application from the Applications folder. You may need to provide your computer password in order to perform this action.

     

     

    2. Reinstall the Dropbox desktop application

  • Open the Dropbox .dmg file and double click the Dropbox icon.
  • Dropbox should appear in your menu bar. 

 

         I hope this helps.


Walter
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
:arrows_counterclockwise: Still stuck? Ask me a question!
:pushpin: Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

View solution in original post

Re: Reinstall Dropbox desktop app

faroutsider
New member | Level 2

Hi @Walt3R - all up and running again :o) Thanks for your help!

Re: Reinstall Dropbox desktop app

Walter
Dropboxer

Hey @faroutsider , 

 

Happy to hear that you're up and running again - glad I could help with this. 

 

Would you mind taking a minute of your time to fill out a survey sharing your experience using the Dropbox Community? You can access it here: http://bit.ly/2lNKIxT .

[This thread is now closed. If you experience further issues, feel free to get back in touch on the Dropbox Community, we'd be glad to follow-up. ]

 


Walter
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
:arrows_counterclockwise: Still stuck? Ask me a question!
:pushpin: Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

Re: Reinstall Dropbox desktop app

cpickle
New member | Level 2

This is not working for me.  My icon disappeared from my systems bar so could not sync.  Uninstalled DropBox.  When trying to reinstall, I get a fail with a different error message every time.  My computer updated last week or so - maybe that has something do to with it?

Re: Reinstall Dropbox desktop app

Walter
Dropboxer

Sorry to hear that @cpickle - could you share a screenshot of the exact error you get so I can get a better view of the matter at hand? 

Thanks!


Walter
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
:arrows_counterclockwise: Still stuck? Ask me a question!
:pushpin: Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

Poll
Do you work or study in the creative industry? If so, which area?
If you use Adobe, don't forget to check out our latest integrations update here.
Who's talking

Top contributors to this post

  • User avatar
    Walter Dropboxer
  • User avatar
    cpickle New member | Level 2
  • User avatar
    faroutsider New member | Level 2
What do Dropbox user levels mean?
Need more support?