Reinstall won't work: I get the following data from Terminal from Mac Catalina and Mac Big Sur.

[dc9guy]

bn.BUILD_KEY: Dropbox

bn.VERSION: 107.4.443

bn.constants.WINDOWS_SHELL_EXT_VERSION: 46

bn.is_frozen: True

machine_id: 5313e335-ee48-5c58-bf8f-065832ba4db7

pid: 1438

ppid: 1

uid: 503

user_info: pwd.struct_passwd(pw_name='clarksheppard', pw_passwd='********', pw_uid=503, pw_gid=20, pw_gecos='Clark Sheppard', pw_dir='/Users/clarksheppard', pw_shell='/bin/bash')

effective_user_info: pwd.struct_passwd(pw_name='clarksheppard', pw_passwd='********', pw_uid=503, pw_gid=20, pw_gecos='Clark Sheppard', pw_dir='/Users/clarksheppard', pw_shell='/bin/bash')

euid: 503

gid: 20

egid: 20

group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root', 'david', 'clarksheppard', '_sophos', '_nsurlstoraged'])

effective_group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root', 'david', 'clarksheppard', '_sophos', '_nsurlstoraged'])

DYLD_LIBRARY_PATH: None

cwd: '/'

     real_path='/'

            mode=0o40755 uid=0 gid=0

     parent mode=0o40755 uid=0 gid=0

HOME: '/Users/clarksheppard'

appdata: '/Users/clarksheppard 1/.dropbox/instance2'

         real_path='/Users/clarksheppard 1/.dropbox/instance2'

                not found

         parent not found

dropbox_path: '/Users/clarksheppard/Dropbox'

              real_path='/Users/clarksheppard/Dropbox'

                    mode=0o40700 uid=503 gid=20

              parent mode=0o40755 uid=503 gid=20

sys_executable: '/Applications/Dropbox.app/Contents/MacOS/Dropbox'

                real_path='/Applications/Dropbox.app/Contents/MacOS/Dropbox'

                      mode=0o100755 uid=503 gid=20

                parent mode=0o40755 uid=503 gid=20

trace.__file__: '/Applications/Dropbox.app/Contents/Resources/python-packages.zip/dropbox/client/ui/common/boot_error.pyc'

                real_path='/Applications/Dropbox.app/Contents/Resources/python-packages.zip/dropbox/client/ui/common/boot_error.pyc'

                      not found

                parent not found

tempdir: '/var/folders/0d/2rgchvtx12s6mn_2ks7ghbgm0000gq/T'

         real_path='/private/var/folders/0d/2rgchvtx12s6mn_2ks7ghbgm0000gq/T'

                mode=0o40700 uid=503 gid=20

         parent mode=0o40755 uid=503 gid=20

Traceback (most recent call last):

  File "dropbox/client/main.pyc", line 1264, in safe_makedirs

  File "os.pyc", line 213, in makedirs

  File "os.pyc", line 213, in makedirs

  File "os.pyc", line 223, in makedirs

PermissionError: [Errno 13] Permission denied: '/Users/clarksheppard 1'

During handling of the above exception, another exception occurred:

Traceback (most recent call last):

  File "dropbox/client/main.pyc", line 7742, in main_startup

  File "dropbox/client/main.pyc", line 2956, in run

  File "dropbox/client/main.pyc", line 1710, in startup_low

  File "dropbox/client/main.pyc", line 1291, in safe_makedirs

  File "os.pyc", line 213, in makedirs

  File "os.pyc", line 213, in makedirs

  File "os.pyc", line 223, in makedirs

PermissionError: [Errno 13] Permission denied: '/Users/clarksheppard 1'

[Здравко · Accepted solution]

Hi @dc9guy,

You have made similar error like here. Try the fix described there.

Hope this helps.

[scarabee]

Hi, 

I installed dropbox on my MAC's desktop and it worked perfectly until changed the user name of my OS account... When I got back to my renamed session, I could not start dropbox on my desktop without having a "permission error" message. I tried to uninstall the dropbox app but it does'nt work even after I reinstall the programm. 

Could you help me to solve this ? 

[Rich]

---

@scarabee wrote:

When I got back to my renamed session, I could not start dropbox on my desktop without having a "permission error" message.

---

You need to perform a complete reinstallation. Refer to the instructions posted by Stefanie in the following thread:

• https://www.dropboxforum.com/t5/Dropbox-installs-integrations/changed-home-folder-name-now-db-will-n...

[scarabee]

Thank you it works !!

Have a nice day. 

Best