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Reinstall won't work: I get the following data from Terminal from Mac Catalina and Mac Big Sur.

Reinstall won't work: I get the following data from Terminal from Mac Catalina and Mac Big Sur.

dc9guy
Explorer | Level 3
bn.BUILD_KEY: Dropbox
bn.VERSION: 107.4.443
bn.constants.WINDOWS_SHELL_EXT_VERSION: 46
bn.is_frozen: True
machine_id: 5313e335-ee48-5c58-bf8f-065832ba4db7
pid: 1438
ppid: 1
uid: 503
user_info: pwd.struct_passwd(pw_name='clarksheppard', pw_passwd='********', pw_uid=503, pw_gid=20, pw_gecos='Clark Sheppard', pw_dir='/Users/clarksheppard', pw_shell='/bin/bash')
effective_user_info: pwd.struct_passwd(pw_name='clarksheppard', pw_passwd='********', pw_uid=503, pw_gid=20, pw_gecos='Clark Sheppard', pw_dir='/Users/clarksheppard', pw_shell='/bin/bash')
euid: 503
gid: 20
egid: 20
group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root', 'david', 'clarksheppard', '_sophos', '_nsurlstoraged'])
effective_group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root', 'david', 'clarksheppard', '_sophos', '_nsurlstoraged'])
DYLD_LIBRARY_PATH: None
cwd: '/'
     real_path='/'
            mode=0o40755 uid=0 gid=0
     parent mode=0o40755 uid=0 gid=0
HOME: '/Users/clarksheppard'
appdata: '/Users/clarksheppard 1/.dropbox/instance2'
         real_path='/Users/clarksheppard 1/.dropbox/instance2'
                not found
         parent not found
dropbox_path: '/Users/clarksheppard/Dropbox'
              real_path='/Users/clarksheppard/Dropbox'
                    mode=0o40700 uid=503 gid=20
              parent mode=0o40755 uid=503 gid=20
sys_executable: '/Applications/Dropbox.app/Contents/MacOS/Dropbox'
                real_path='/Applications/Dropbox.app/Contents/MacOS/Dropbox'
                      mode=0o100755 uid=503 gid=20
                parent mode=0o40755 uid=503 gid=20
trace.__file__: '/Applications/Dropbox.app/Contents/Resources/python-packages.zip/dropbox/client/ui/common/boot_error.pyc'
                real_path='/Applications/Dropbox.app/Contents/Resources/python-packages.zip/dropbox/client/ui/common/boot_error.pyc'
                      not found
                parent not found
tempdir: '/var/folders/0d/2rgchvtx12s6mn_2ks7ghbgm0000gq/T'
         real_path='/private/var/folders/0d/2rgchvtx12s6mn_2ks7ghbgm0000gq/T'
                mode=0o40700 uid=503 gid=20
         parent mode=0o40755 uid=503 gid=20
Traceback (most recent call last):
  File "dropbox/client/main.pyc", line 1264, in safe_makedirs
  File "os.pyc", line 213, in makedirs
  File "os.pyc", line 213, in makedirs
  File "os.pyc", line 223, in makedirs
PermissionError: [Errno 13] Permission denied: '/Users/clarksheppard 1'
 
During handling of the above exception, another exception occurred:
 
Traceback (most recent call last):
  File "dropbox/client/main.pyc", line 7742, in main_startup
  File "dropbox/client/main.pyc", line 2956, in run
  File "dropbox/client/main.pyc", line 1710, in startup_low
  File "dropbox/client/main.pyc", line 1291, in safe_makedirs
  File "os.pyc", line 213, in makedirs
  File "os.pyc", line 213, in makedirs
  File "os.pyc", line 223, in makedirs
PermissionError: [Errno 13] Permission denied: '/Users/clarksheppard 1'
1 Accepted Solution

Accepted Solutions

Re: Reinstall won't work: I get the following data from Terminal from Mac Catalina and Mac Big Sur.

Здравко
Super Collaborator | Level 20

Hi @dc9guy,

You have made similar error like here. Try the fix described there.

Hope this helps.

View solution in original post

4 Replies 4

Re: Reinstall won't work: I get the following data from Terminal from Mac Catalina and Mac Big Sur.

Здравко
Super Collaborator | Level 20

Hi @dc9guy,

You have made similar error like here. Try the fix described there.

Hope this helps.

Permission error

scarabee
Explorer | Level 3

Hi, 

I installed dropbox on my MAC's desktop and it worked perfectly until changed the user name of my OS account... When I got back to my renamed session, I could not start dropbox on my desktop without having a "permission error" message. I tried to uninstall the dropbox app but it does'nt work even after I reinstall the programm. 

Could you help me to solve this ? 

Re: Permission error

Rich
Super User II

@scarabee wrote:

When I got back to my renamed session, I could not start dropbox on my desktop without having a "permission error" message.


You need to perform a complete reinstallation. Refer to the instructions posted by Stefanie in the following thread:

 

Re: Permission error

scarabee
Explorer | Level 3

Thank you it works !!

Have a nice day. 

Best

 

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Top contributors to this post

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    scarabee Explorer | Level 3
  • User avatar
    Rich Super User II
  • User avatar
    Здравко Super Collaborator | Level 20
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