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Right clicking causes Windows 10 File Explorer to close

New member | Level 2
New member | Level 2

I'm on a Windows 10, Asus UX303U notebook and when I open File Explorer to find a file and then right click to copy, cut, etc. the entire window just closes. How do I fix that?

1 Accepted Solution

Accepted Solutions
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Re: Right clicking causes Windows 10 File Explorer to close

New member | Level 2
New member | Level 2
Just fixed. Disabling smart sync and made all files local fixed the problem in both computers.

View solution in original post

19 Replies 19
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Re: Right clicking causes Windows 10 File Explorer to close

Super User II
Super User II
I'm not sure how this relates to Dropbox HE?

 


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Re: Right clicking causes Windows 10 File Explorer to close

New member | Level 2
New member | Level 2

I am searching for my files in my Dropbox. I guess it could just be a Microsoft thing? Because all of the files are in my Dropbox, I thought the problem is there. I don't know to be honest. 

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Re: Right clicking causes Windows 10 File Explorer to close

New member | Level 2
New member | Level 2
Maybe that makes more sense, now that you mention it, because it only happens on this computer, not my others. Any thoughts on that?

Re: Right clicking causes Windows 10 File Explorer to close

Super User II
Super User II
It sounds like its a Microsoft issue - I'd be tempted to post on there forums, especially if the crashing occurs on files outside of the Dropbox folder.

 


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Re: Right clicking causes Windows 10 File Explorer to close

Explorer | Level 3

same problem here... any fix guys?

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Re: Right clicking causes Windows 10 File Explorer to close

Dropboxer
Dropboxer
Hey Rodrigo_Cruz, apologies for the tardy reply, are you still experiencing this issue? 
 
Have you been able to replicate on a different location (i.e. outside the Dropbox folder) on this device by any chance? Any detail you could send over will be very helpful. 
 
Thanks in advance for your time & I’ll be awaiting your next message here Rodrigo! 

 


Jane
Community Moderator @ Dropbox
https://dropbox.com/support

 

Heart Did this post help you? If so please give it a Like below. 
 Did this post fix your issue/answer your question? If so please press the 'Accept as Best Answer' button to help others find it.
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Re: Right clicking causes Windows 10 File Explorer to close

New member | Level 2
New member | Level 2

I'm experiencing this issue in dropbox only.

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Re: Right clicking causes Windows 10 File Explorer to close

Dropboxer
Dropboxer

Hey there (@levijosman), can you elaborate a bit on the issue you’re currently facing, in order to make sure I’m following-up on the right thing? Thanks in advance! 

 


Jane
Community Moderator @ Dropbox
https://dropbox.com/support

 

Heart Did this post help you? If so please give it a Like below. 
 Did this post fix your issue/answer your question? If so please press the 'Accept as Best Answer' button to help others find it.
 Still stuck? Ask me a question! (
Questions asked in the community will likely receive an answer within 4 hours!)

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Re: Right clicking causes Windows 10 File Explorer to close

Explorer | Level 3

I'm having this same issue with Dropbox with an Asus laptop.  Was there any resolution?

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