This website uses cookies. By browsing this website, you consent to the use of cookies. Learn more.
OK
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 
English
Announcements
We want to hear from you. What projects do you use Dropbox for?
Close

Dropbox installs & integrations

Connect your tools and content together with help from the Dropbox Community. Join a discussion or post a question of your own to get started.

cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Highlighted
Labels:

Right clicking causes Windows 10 File Explorer to close

H E.
New member | Level 2
New member | Level 2
‎04-13-2017 11:30 AM

I'm on a Windows 10, Asus UX303U notebook and when I open File Explorer to find a file and then right click to copy, cut, etc. the entire window just closes. How do I fix that?

Labels:
  • 1 Likes
  • 19 Replies
  • 2,965 Views
Reply
1 Accepted Solution

Accepted Solutions
Highlighted

Re: Right clicking causes Windows 10 File Explorer to close

Pirocoptero
New member | Level 2
New member | Level 2
‎07-10-2019 12:58 PM
Just fixed. Disabling smart sync and made all files local fixed the problem in both computers.

View solution in original post

  • 1 Likes
  • 1 Replies
  • 1,428 Views
Reply
19 Replies 19
Highlighted

Re: Right clicking causes Windows 10 File Explorer to close

Mark
Super User II
Super User II
‎04-13-2017 11:32 AM
I'm not sure how this relates to Dropbox HE?

 


-  - - -


Heart Did this post help you? If so please mark it for some Kudos below. 


 Did this post fix your issue/answer your question? If so please press the 'Accept as Solution' button to help others find it.


 Did this post not resolve your issue? If so please give us some more information so we can try and help - please remember we cannot see over your shoulder so be as descriptive as possible! 


 

  • 1 Likes
  • 3 Replies
  • 2,961 Views
Reply
Highlighted

Re: Right clicking causes Windows 10 File Explorer to close

H E.
New member | Level 2
New member | Level 2
‎04-13-2017 02:38 PM

I am searching for my files in my Dropbox. I guess it could just be a Microsoft thing? Because all of the files are in my Dropbox, I thought the problem is there. I don't know to be honest. 

  • 0 Likes
  • 2 Replies
  • 2,957 Views
0 Likes
Reply
Highlighted

Re: Right clicking causes Windows 10 File Explorer to close

H E.
New member | Level 2
New member | Level 2
‎04-13-2017 02:39 PM
Maybe that makes more sense, now that you mention it, because it only happens on this computer, not my others. Any thoughts on that?
  • 0 Likes
  • 0 Replies
  • 2,955 Views
0 Likes
Reply
Highlighted

Re: Right clicking causes Windows 10 File Explorer to close

Mark
Super User II
Super User II
‎04-13-2017 02:39 PM
It sounds like its a Microsoft issue - I'd be tempted to post on there forums, especially if the crashing occurs on files outside of the Dropbox folder.

 


-  - - -


Heart Did this post help you? If so please mark it for some Kudos below. 


 Did this post fix your issue/answer your question? If so please press the 'Accept as Solution' button to help others find it.


 Did this post not resolve your issue? If so please give us some more information so we can try and help - please remember we cannot see over your shoulder so be as descriptive as possible! 


 

  • 0 Likes
  • 0 Replies
  • 2,955 Views
0 Likes
Reply
Highlighted

Re: Right clicking causes Windows 10 File Explorer to close

Rodrigo_Cruz
Explorer | Level 3
‎07-27-2018 09:46 PM

same problem here... any fix guys?

  • 0 Likes
  • 14 Replies
  • 1,944 Views
0 Likes
Reply
Highlighted

Re: Right clicking causes Windows 10 File Explorer to close

Jane
Dropboxer
Dropboxer
‎07-30-2018 06:04 PM
Hey Rodrigo_Cruz, apologies for the tardy reply, are you still experiencing this issue? 
 
Have you been able to replicate on a different location (i.e. outside the Dropbox folder) on this device by any chance? Any detail you could send over will be very helpful. 
 
Thanks in advance for your time & I’ll be awaiting your next message here Rodrigo! 

 


Jane
Community Moderator @ Dropbox
https://dropbox.com/support

 

Heart Did this post help you? If so please give it a Like below. 
 Did this post fix your issue/answer your question? If so please press the 'Accept as Best Answer' button to help others find it.
 Still stuck? Ask me a question! (Questions asked in the community will likely receive an answer within 4 hours!)

  • 1 Likes
  • 13 Replies
  • 1,930 Views
Reply
Highlighted

Re: Right clicking causes Windows 10 File Explorer to close

levijosman
New member | Level 2
New member | Level 2
‎12-20-2018 05:49 PM

I'm experiencing this issue in dropbox only.

  • 0 Likes
  • 12 Replies
  • 1,583 Views
0 Likes
Reply
Highlighted

Re: Right clicking causes Windows 10 File Explorer to close

Jane
Dropboxer
Dropboxer
‎12-21-2018 02:35 PM

Hey there (@levijosman), can you elaborate a bit on the issue you’re currently facing, in order to make sure I’m following-up on the right thing? Thanks in advance! 

 


Jane
Community Moderator @ Dropbox
https://dropbox.com/support

 

Heart Did this post help you? If so please give it a Like below. 
 Did this post fix your issue/answer your question? If so please press the 'Accept as Best Answer' button to help others find it.
 Still stuck? Ask me a question! (Questions asked in the community will likely receive an answer within 4 hours!)

  • 0 Likes
  • 11 Replies
  • 1,566 Views
0 Likes
Reply
Highlighted

Re: Right clicking causes Windows 10 File Explorer to close

Billyjack555
Explorer | Level 3
‎01-16-2019 12:39 PM

I'm having this same issue with Dropbox with an Asus laptop.  Was there any resolution?

  • 0 Likes
  • 10 Replies
  • 1,472 Views
0 Likes
Reply
Polls
Do you know how to organize your files and folders?
Show Choices
Hide Choices
We have created a guide on folder best practice, so you can get organized now check it out here.

Work Smarter with Dropbox

The way we work is changing. Share and discover new ways to work smarter with Dropbox in our community.

Sound good? Let's get started.
Who's talking

Top contributors to this post

What do Dropbox user levels mean?
Need more support?