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Re: Salesforce Case Merge

Re: Salesforce Case Merge

JGrasso
New member | Level 2
In the exact same place. When attempting to merge cases, I get the same red error message, exactly as outlined above.

Was there a simple fix for this issue since it has been reported months ago?

Re: Salesforce Case Merge

shora
New member | Level 2

Hi, 

There is any solution to this issue. I am facing the same issue at the same place.

Thanks

Re: Salesforce Case Merge

Fiona
Dropboxer

Hello @shora. Thanks for joining this discussion. 

Thanks for joining this topic. Unfortunately, we cannot support the behavior of this beta Salesforce feature. :slight_frown:

No updates on this matter yet. Hope this feature can go stable soon and that we will be able to support you on this in the future. 

Here is an official Salesforce Help article for this feature. 

Wish I could be more helpful.  

 


Fiona
Community Moderator @ Dropbox
dropbox.com/support


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Re: Salesforce Case Merge

ImplementedPort
Explorer | Level 4

Hi Dropbox team,

 

With the new Salesforce release a week and a half ago, this Salesforce feature is no longer in "Beta" phase, so the swift resolution of this problem will be greatly appreciated.

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