I updated and suddenly began having an issue. I normally scroll my dropbox files on the iPhone Dropbox app, saving specific photos to my camera roll, either by pressing on them until “save to camera roll” shows, or by exporting and saving to camera roll. Suddenly, since updating, both of these actions lead only to a light gray/white blank file in the camera roll- just a grayed our square with no image. I updated again, but it is still happening.. I can not find a workaround, I can find no way to save from the Dropbox app into my camera roll. Any help would be much appreciated ...
Thank you for your help!
Both of those fixes would have halped, had my images not been in dng format! Once I realized this, I re-imported them to dropbox as jpegs, I was able to save to camera roll!
Thank you SO much for your quick assistance!
I have the Dropbox app on my iPhone X, I also use Dropbox on my PC - within the last several days I no longer have the option to export nor save images to my camera roll on my phone, or save them in general to my phone. I saw a similar post was made but the OP did not reply to the Dropbox rep, so I'm asking the same question and providing additional info.
My iPhone does not have a pending update, and my Dropbox app is also current. When I select the option to save to my camera roll I receive a response of "Couldn't communicate with a helper application." I'm also attaching the relevant screenshots:
Thank you for any help you can provide,
As I mentioned originally I have no pending IOS updates. I've also reboot several times, switched wifi, no wifi, the app is up to date, but the outcome is still the same - I'm still unable to save anything from the app to my phone when I used to be able to do so.
The way we work is changing. Share and discover new ways to work smarter with Dropbox in our community.Sound good? Let's get started.
For more info on available support options, see this article.
If you found the answer to your question, please 'like' the post to say thanks to the user!