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Dropbox Export/Save Issue

Save to camera roll doesn’t work anymore

OliviaM
New member | Level 2

I updated and suddenly began having an issue. I normally scroll my dropbox files on the iPhone Dropbox app, saving specific photos to my camera roll, either by pressing on them until “save to camera roll” shows, or by exporting and saving to camera roll. Suddenly, since updating, both of these actions lead only to a light gray/white blank file in the camera roll- just a grayed our square with no image. I updated again, but it is still happening.. I can not find a workaround, I can find no way to save from the Dropbox app into my camera roll. Any help would be much appreciated ...

12 Replies 12

Re: Save to camera roll doesn’t work anymore

Lusil
Dropboxer
Hello @OliviaM, let's see what we can find on this. 

Could you go to one of your files, click the ellipsis button that appears next to it, and select export?

If the option doesn't come up, could you tap on share and try saving it locally that way?

Give it a go and let me know of any updates, thanks!

Lusil
Community Moderator @ Dropbox
dropbox.com/support


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Re: Save to camera roll doesn’t work anymore

OliviaM
New member | Level 2

Thank you for your help!

 

Both of those fixes would have halped, had my images not been in dng format! Once I realized this, I re-imported them to dropbox as jpegs, I was able to save to camera roll!

 

Thank you SO much for your quick assistance!

Dropbox Export/Save Issue

KENAXION
Explorer | Level 3

Hello,

 

I have the Dropbox app on my iPhone X, I also use Dropbox on my PC - within the last several days I no longer have the option to export nor save images to my camera roll on my phone, or save them in general to my phone. I saw a similar post was made but the OP did not reply to the Dropbox rep, so I'm asking the same question and providing additional info. 

 

My iPhone does not have a pending update, and my Dropbox app is also current. When I select the option to save to my camera roll I receive a response of "Couldn't communicate with a helper application." I'm also attaching the relevant screenshots:

 

IMG_5231.PNGIMG_5233.PNGIMG_5230.PNG

 

Thank you for any help you can provide,

 

- Kenneth

Re: Dropbox Export/Save Issue

Lusil
Dropboxer
Hi there @KENAXION, let's see what we can do here. 

Are you able to save your images locally on your device by tapping on the "share" option? 

Give it a try and let me know if the issue persists. Cheers!

Lusil
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
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:pushpin: Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

Re: Dropbox Export/Save Issue

KENAXION
Explorer | Level 3

Good morning Lusil,

 

I am unable to do that as well. 

Re: Dropbox Export/Save Issue

KENAXION
Explorer | Level 3

Do you have any other suggestions @Lusil?

Re: Dropbox Export/Save Issue

Lusil
Dropboxer
Have you tried rebooting your device and made sure that you don't have any pending OS updates?

How about connecting to a different WiFi network or via cellular data?

Lusil
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
:arrows_counterclockwise: Still stuck? Ask me a question!
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Re: Dropbox Export/Save Issue

KENAXION
Explorer | Level 3

Hello @Lusil,

 

As I mentioned originally I have no pending IOS updates. I've also reboot several times, switched wifi, no wifi, the app is up to date, but the outcome is still the same - I'm still unable to save anything from the app to my phone when I used to be able to do so. 

Re: Dropbox Export/Save Issue

Lori
Dropboxer
Hey @KENAXION, let's try one more thing!

Can you clear your app's cache, and do an uninstall and re-install as shown here

To clear your cache, please follow the steps listed below:

- Navigate to the “Personal” tab
- Tap the gear icon in the upper-left corner of the screen
- Select “Clear Cache”

Hope this helps!

Lori
Community Moderator @ Dropbox
dropbox.com/support


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