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Save to camera roll doesn’t work anymore

Re: Dropbox Export/Save Issue

KENAXION
Explorer | Level 3

Hello @Megan

 

I reinstalled the app a couple days ago, there was no change. I just now reinstalled, and cleared the cache - no change. 

 

However, I discovered that I can save pictures from a couple months ago (still no export option) I have to use the "open in" option and I can save those images to my photos. But my most recent images uploaded from my PC, the "open in" option does not work and still returns the "Couldn't communicate with a helper application" error when I try to go that route. I'm obviously unsure if this is an issue with my iPhone, the app, or both but I am getting increasingly frustrated. 

Re: Dropbox Export/Save Issue

KENAXION
Explorer | Level 3

My work around was pulling up the website on my phone. I've got it handled now. Thank you both for you assistance. 

Re: Dropbox Export/Save Issue

Megan
Dropboxer
Hey @KENAXION, awesome work with the workaround! 

If you'd like to look further into this in the future, give me a shout and I'd be happy to help!

Megan
Community Moderator @ Dropbox
dropbox.com/support


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