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Saving files to Dropbox from Slack

Saving files to Dropbox from Slack

melganprecision
Explorer | Level 3

I just integrated Slack and Dropbox. My client has been sending me documents via Slack and I want to be able to save it to Dropbox. This is the message I got in Slack in the Dropbox thread. However, there is no option for me to do that. I've even reached out to Slack and told me to come to Dropbox as this is their app. I also notice that Dropbox doesn't seem Active in Slack as Dropbox Paper does. See 2nd screenshot below. Does this mean that this isn't available? One of the reasons I chose this integration was to have this option as my clients love to be able to attach documents to their Slack thread because it's easy to use. 

 

image.png

 

2020-05-06_10-53-59.png

7 Replies 7

Re: Saving files to Dropbox from Slack

Walter
Dropboxer

Hi @melganprecision; welcome to the Dropbox Community!

 

I'm sorry to ask, but can you clarify if you're referring to the integration between Dropbox and Slack or our Slack integration for Paper

 

Thanks!


Walter
Community Moderator @ Dropbox
dropbox.com/support


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Re: Saving files to Dropbox from Slack

melganprecision
Explorer | Level 3
I am referring to integration between Dropbox and Slack.

My integration with Db Paper is working just fine.

Re: Saving files to Dropbox from Slack

Walter
Dropboxer

Thanks for the clarification @melganprecision!

 

Can you please let me know if you're seeing the Slack app as connected under your account's relevant tab? 

 

Quoting from the relevant Help Center article, here's how to connect Slack to your Dropbox account:

 

  1. Sign in to dropbox.com.
  2. Click your profile picture (or grey circle) in the upper right corner.
  3. Click Settings.
  4. Click the Connected apps tab.
  5. Next to Slack, click Connect to Slack and follow the prompts.

You can also connect from Slack by adding The Dropbox app to your workspace.

 

Let me know what you find! 


Walter
Community Moderator @ Dropbox
dropbox.com/support


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Re: Saving files to Dropbox from Slack

melganprecision
Explorer | Level 3

Hi @Walter , yes it's there. 

 

2020-05-13_11-57-41.png

 

 

Re: Saving files to Dropbox from Slack

Walter
Dropboxer

Thanks for the screenshot @melganprecision!

 

I guess you've rebooted your device(s) agfter connecting the apps so can you please double check that the email address for your Dropbox account and your Slack one is the same? 

 

Let me know what you find! 


Walter
Community Moderator @ Dropbox
dropbox.com/support


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Re: Saving files to Dropbox from Slack

melganprecision
Explorer | Level 3

Hi @Walter!

 

Yes, they are the same. I just double-checked. 

Re: Saving files to Dropbox from Slack

Walter
Dropboxer

Thanks for checking this for me @melganprecision.

 

At this point, I'd suggest getting in touch with our support team so we can assist further with account specific information. 

 

I hope this gets resolved for you soon!


Walter
Community Moderator @ Dropbox
dropbox.com/support


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    Walter Dropboxer
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    melganprecision Explorer | Level 3
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