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Screenshots no longer saved

Screenshots no longer saved

Mark L.71
New member | Level 2

Until a few days ago screenshots were automatically saved to my DB.  It quit, but I have not changed anything.  I see others have asked the question but I see no solutions posted.  Win7.  Thanks.

6 Replies 6

Re: Screenshots no longer saved

Rich
Super User II

Disable the setting, close Preferences, then go back in and re-enable it.

Re: Screenshots no longer saved

satyanarayana n
New member | Level 1

I disabled  the setting just now and then closed Preferences, then went back in and enabled it. But not fixed.

  

Re: Screenshots no longer saved

Mark L.71
New member | Level 2

This has no effect for me, either.  Even after a reboot.

Re: Screenshots no longer saved

Rich
Super User II

Ok, was worth a try. It worked for me the other day when OneDrive tried to take over that function and it stopped working in Dropbox.

Re: Screenshots no longer saved

Mark L.71
New member | Level 2

Does tech support look at these forums?

 

Re: Screenshots no longer saved

Rich
Super User II

This is primarily a user supported forum. A Dropboxer (that's a Dropbox employee) will respond once in a while, but if you want a guaranteed response you need to open a ticket with Support.

Open your ticket here: https://www.dropbox.com/support
Track your ticket here: https://dropbox.zendesk.com

Replies take approximately 1 - 3 business days with Pro users getting priority (longer for Basic users).

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Top contributors to this post

  • User avatar
    Rich Super User II
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    Mark L.71 New member | Level 2
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    satyanarayana n New member | Level 1
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