Script-thrown exception - Salesforce Documents

[Icervantes]

When the Documents Tab is clicked a "Script-thrown exception” error message is shown (screenshot below). This is only occuring for some users. [image removed]

[Jay · Accepted solution]

Hi there, I removed the image since there were some private details on there.

Would it be okay if we reach out to the email address associated with your forum profile to assist further on this matter?

[Icervantes]

yes it would be!

[Preferred]

Hello,

Can you assist me with syncing my Dropbox with Salesforce? I'm getting this error. Script-thrown exception

[Jay]

Hi @Preferred, could we contact you at your forum email address to assist further?

[sutch3]

I'm having the same issue, where can I see the resolution for this? Just happened when our account came up for renewal.

Cheers, Ben

[Jay]

Hi Ben, thanks for the message. I can see that you’ve already sent a support ticket to the team. 

I’ve prioritized it in order to expedite matters on your behalf.

Additionally, if any other user experiences this message, please message the team directly from the support page here.

[saas]

Can the solution to this please be publicized? 

[Kourt]

Hi, can you please help me with he same issue? we need the solution to be public!

[Jane]

Hey @Kourt, while all similar reports are currently being reviewed by our team specialists, I understand your need & I’ll make sure to update the thread once I have more info to share on this matter. 

Following your post here, I ran a search on my end & I could see that you’re now discussing that with our team expert & they’ve now sent you a brief message back on this error message. Have you received their reply by any chance?  

From there @saas, as I’d like to expedite matters for you as much as I can on my end, I’ve sent you a brief message through our Official Support channel, just in order to check back on the info I have on file on my tools. I look forward to hearing back from you on this correspondence. 

Thanks to both for checking with us on the Dropbox Community!