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Searching from the Dropbox icon doesn't show any results.

New member | Level 2
New member | Level 2

I am really, really not a fan of the app, but I've been putting up with it. Recently, though, it's really not working. I click on the Dropbox icon on my laptop and search for whatever file or document I need, and I receive a notification of 20 results...and nothing else. No links, no nothing in the window. Attached is a screenshot.

Can anyone help me figure out what is going wrong? Thank you!Screen Shot 2020-02-26 at 1.36.35 PM.png

3 Replies 3
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Re: Nothing visible in my Dropbox

Dropboxer
Dropboxer

Hey @LeahLeah, thanks for reaching out to us here!

If you have any antivirus or firewall apps installed on your device, can you try temporarily disabling them to see if the search results populate correctly?

If not, can you let me know which version of the desktop app you have installed on your computer?

Let me know!


Daphne
Community Moderator @ Dropbox
https://dropbox.com/support


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Re: Nothing visible in my Dropbox

New member | Level 2
New member | Level 2

Thanks for the reply, Daphne--The version is updated 91.4.548. In the end, I shut down the computer and started it up again. That solved the problem. I just hope it isn't a regular thing. I use U-Block if that's relevant, and my employer has firewall programs.

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Re: Nothing visible in my Dropbox

Dropboxer
Dropboxer

I'm happy to hear that a simple restart resolved that for you @LeahLeah!

If you do notice that this occurs often, then please do get back to me here and we can look into this further.

It looks like U-Block is a web browser extension, so if that's the case it shouldn't be affecting the desktop app functionality.

I'm just a post away if you need anything else, or if the issue crops up again.

Have a great week ahead!


Daphne
Community Moderator @ Dropbox
https://dropbox.com/support


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