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Selective Sync button doesn't work on Linux

Helpful | Level 5

Hello!

So... strangely enough, I have this weird issue with Dropbox that makes it unusable for my use case. I have some large files storred in my dropbox. Archives, basically, having them on my PC makes it pointless for me.

The problem is: The "selective sync" feature seems broken. Clicking on the button in the settings does... nothing. I click, again and again, nothing happens. The window doesn't show up.

I'm currently on Fedora 30 and I use the official RPM file that is available here. Even more strange, I had the exact same issue on my last distro. Pop!_OS, which is Ubuntu based (using the .deb file, this time, of course).

This issue came out of nowhere. I had no issue on previous installs, using the exact same way of installing it.

I've tried with both early access versions and "normal" versions. Following this process.

So... yeah. Quite strange. I don't know what to do here.

26 Replies 26
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Selective Sync not working on Ubuntu 19

New member | Level 2
New member | Level 2

Selective Sync is not working on Ubuntu. When I clicked Preferences > Sync > Selective Sync, it doesn't show anything - it doesn't open any window to select which folders to sync. Please advise.

Highlighted

Re: Selective Sync not working on Ubuntu 19

Super Collaborator | Level 20

Application version?

Highlighted

The selective sync dialog doesn't show up on Linux

Helpful | Level 5

I have been using Dropbox on Linux for a long time. It has been working relatively well. However, after upgrading Dropbox to the newest version (currently v80.3.119), it seems that the selective sync dialog won't open anymore. I can confirm that all the other dialogs (e.g. moving the Dropbox folder) do work, so it's not a problem from the system.

I'm not sure when was the last time it worked but I think the version was probably below v78.

Is there a way I can see the logs of Dropbox in Linux so that we can have a clue as to what happened? I tried to launch Dropbox directly with `dropbox` in the command line, but this process just starts another process, and exits itself after it's done, so I cannot see logs of the running Dropbox instance.

Highlighted

Re: The selective sync dialog doesn't show up on Linux

Helpful | Level 5

The precise problem is that I can click on the selective sync button, but absolutely nothing happens afterwards, which is not the case for any other button in the config UI.

Highlighted

Re: The selective sync dialog doesn't show up on Linux

Super Collaborator | Level 20

Hi @Xiang J.,

The problem comes from fact you are using beta version of Dropbox daemon (second digit of version number is 3!). The latest stable version is working fine.

To fix this, first turn off "Early releases" in your general settings. After that execute following in console:

dropbox stop
rm -rf ~/.dropbox-dist
dropbox start -i

Is everything work now?

Hope this helps.

Highlighted

Re: The selective sync dialog doesn't show up on Linux

Helpful | Level 5

Thanks for the prompt reply. Now the version becomes 78.4.119 and it seems to work! I wanted to use beta versions of Dropbox on my Windows/Mac machines but I didn't expect the Linux Dropbox to also be under beta as well

Highlighted

Re: The selective sync dialog doesn't show up on Linux

Super Collaborator | Level 20

Hi @Xiang J.,

Unfortunately "Early releases" isn't application instance specific, but account specific (i.e. all instances). If you want to use stable version on your Linux and beta on all other machines before enable "Early releases" you have to freeze the Linux install, so automatic change will not be possible. Disadvantage is that all automatic updates will be impossible, so would be need to keep do this by hand. Anyway... If you want freeze the install following command could be used:

chmod a-w -R ~/.dropbox-dist

Cheese.

Highlighted

Re: The selective sync dialog doesn't show up on Linux

Helpful | Level 5

Thanks.  That's helpful.

Highlighted

Re: Selective Sync button doesn't work on Linux

Super Collaborator | Level 20

Hi @NamelessWing,

Yes, that's true. Add your vote here!

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