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Service exited with abnormal code: 254

Service exited with abnormal code: 254

Powerhawk
Explorer | Level 3

Dropbox don't start on my Macbook Pro with MacOS 10.12.14. In the system log i found the error message Service exited with abnormal code: 254. What's the problem?

 

I just downloaded Dropbox and got version 24.4.17

A have the simular problem on a older Mac since a few months. I'm worried that I will never be able to use Dropbox again.

6 Replies 6

Re: Service exited with abnormal code: 254

Zed
Dropboxer

Hey @Powerhawk,

 

Did you get a pop up error message from the Dropbox app? We'll need the full error log to check what's happening.

 

You can obtain the full text of the error by clicking on the blue link within the error message pop-up. This will open a file with the full text of the error. Please either copy and paste the text in your next response or save the file as a text file and send it over to us.

 

Thanks!




Zed
Community Moderator @ Dropbox
https://dropbox.com/support


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Re: Service exited with abnormal code: 254

Powerhawk
Explorer | Level 3

No I didn't get any popup error message. I can see Dropbox tried to start but nothing is happening. The only error messages I can find is in the system log named system.log and it say like this:

 

May  1 19:31:27 Hakan-Sjunnestrands-MacBook com.apple.xpc.launchd[1] (com.getdropbox.dropbox.2324[534]): Service exited with abnormal code: 254
May  1 19:31:31 Hakan-Sjunnestrands-MacBook com.apple.xpc.launchd[1] (com.hp.help.tocgenerator): Service only ran for 0 seconds. Pushing respawn out by 10 seconds.
May  1 19:31:39 Hakan-Sjunnestrands-MacBook diagnosticd[538]: System mode client started - Console (537) - mode: 0x8
May  1 19:31:41 Hakan-Sjunnestrands-MacBook com.apple.xpc.launchd[1] (com.hp.help.tocgenerator): Service only ran for 0 seconds. Pushing respawn out by 10 seconds.

Re: Service exited with abnormal code: 254

Zed
Dropboxer

Hey @Powerhawk,

 

Thanks for letting me know! If you use any antivirus, could you please try to disable it if you are using a firewall configure it to work with Dropbox and try again?

 

Additionally, can you please download the offline installer and try reinstalling the app?

 

If you keep experiencing this, I strongly recommend raising a ticket with our support team so they can look into this.

 

Thanks a lot!




Zed
Community Moderator @ Dropbox
https://dropbox.com/support


Heart Did this post help you? If so please mark it for some Kudos below. 
:white_check_mark: Did this post fix your issue/answer your question? If so please press the 'Accept as Solution' button to help others find it.
:arrows_counterclockwise: Still stuck? Ask me a question! (
Questions asked in the community will likely receive an answer within 4 hours!)

Re: Service exited with abnormal code: 254

Powerhawk
Explorer | Level 3

I tried to deactivate the Firewall but nothing got better.

Then I tried the offline installer. Then I dubble clicked on the Dropbox app in the Dropbox installer I got this error in system.log:

 

May 2 18:54:17 Hakan-Sjunnestrands-MacBook com.apple.xpc.launchd[1] (com.apple.xpc.launchd.oneshot.0x10000004.Dropbox[739]): Service exited with abnormal code: 254

 

 

Re: Service exited with abnormal code: 254

Powerhawk
Explorer | Level 3

And I don't use any virus protection.

Re: Service exited with abnormal code: 254

Zed
Dropboxer

Hi @Powerhawk,

 

Thanks for providing moire context regarding this issue. At this point I'd strongly recommend raising a ticket with our support team so they can look into this issue and assist further.

 

Thanks!




Zed
Community Moderator @ Dropbox
https://dropbox.com/support


Heart Did this post help you? If so please mark it for some Kudos below. 
:white_check_mark: Did this post fix your issue/answer your question? If so please press the 'Accept as Solution' button to help others find it.
:arrows_counterclockwise: Still stuck? Ask me a question! (
Questions asked in the community will likely receive an answer within 4 hours!)

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