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Slack integration shows as offline and channel shortcuts aren't appearing

Slack integration shows as offline and channel shortcuts aren't appearing

smithandersonr
New member | Level 2

So I have the dropbox app installed on my slack, but it doesn't seem to be working properly. For one, "dropbox" under "apps" down the bottom-left shows as offline. Secondly, when I shoose the shortcuts option in slack channels, the dropbox shortcuts don't appear and thirdly - when i share the link to a dropbox file, i'm always re-prompted to connect the dropbox app with slack -- when i follow the prompts, it shows that it is already connected.

1 Reply 1

Re: Slack integration shows as offline and channel shortcuts aren't appearing

Jay
Dropboxer

Hi @smithandersonr, thanks for posting today!

 

Have you tried disconnecting Slack from Dropbox from here, uninstalling the Slack extension, and then reinstalling the extension and re-establishing the connection to Dropbox?

 

Let me know how it goes!


Jay
Community Moderator @ Dropbox
dropbox.com/support


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