So allow me to begin by saying that I am not in the preliminary stages of troubleshooting this issue. I already successfully enabled Smart Sync on my laptop, so responses like: "have you quit Dropbox and rebooted the program?" are not helpful. Yes, I have tried that.
My intention is to enable Smart Sync on a desktop computer where I am running MacOS High Sierra (10.13.6). I use the desktop app on this computer. I have followed Dropbox directions to a tee. I run into an issue when preferences opens for the option to "Allow Apps Downloaded From..." and then something from Dropbox is suppose to prompt an "Allow" button like this:
But I'm never prompted with an option to "Allow" anything from Dropbox. Shy of reinstalling the program (yeah, no thanks), I've tried to get Dropbox to communicate with System Preferences probably 50 times.
Please help? Is it possible I can just download the driver to the program?
I guess I could reinstall the program, but seeing as I work for myself and that's by the hour, are there any less time consuming options?
To answer your questions:
1. No, I'm not seeing the 'Smart Sync Option' when I right click because the extension never downloads. I've tried 15 times now and it does not download.
2. No error messages.
I continue to be prompted to "Finish Enable Smart Sync" - but when I select "Continue," system preferences never receives the message from Dropbox that it should install the extension.
I am incredibly frustrated and still without a solution to this problem.
To recap, I have not been able to utilize the 'Smart Sync' feature included in my Dropbox plan and subscription. I have gone through the directions provided by Dropbox step-by-step, multiple times. I have restarted my computer. I have stopped syncing. I have quit applications and then tried again. It never fails that when I get to the point that System Preferences opens, I am not prompted to 'Allow' Dropbox to download the extension that activates this feature. Simply nothing happens after the System Preferences window opens.
Further, it appears that while troubleshooting this mattter, I downloaded a newer version of the desktop application. I previously accessed Dropbox files through a 'Finder' window, like this:
Now I have the option above, as well accessing my files through an application that looks like this:
The Dropbox application shown immediately above operates very slowly on my computer. Painfully slow. That aside, I am at least given the 'Smart Sync' option when I right click on a folder or file within the application, rather than in the Finder window. When I right click on a Dropbox folder/file within a finder window, no Smart Sync option is given.
Please help! Do you think that unlinking my computer (via these directions: https://help.dropbox.com/accounts-billing/settings-sign-in/unlink-relink-computer-mobile) will do anything?
Are there any known issues with the new Dropbox application?
Could it be that multiple methods to accessing Dropbox files is the issue? Why can I select Smart Sync in the application, but nothing happens?
Hey there @MitKate - I just moved your post under your original thread to keep things neat around our Community and all the information of your case under one place.
As @Lusil just left the office, I'd like to help further from this point onwards.
If you don’t want to use the new file browser, you can continue to use the Dropbox folder in Finder (Mac) exactly as you did before. Also, you can ask Dropbox to open Finder or File Explorer instead of the new file browser by changing your Dropbox preferences.
To return to using Finder or File Explorer as your default setting:
Once you're done with this, can you check some things for me?
1. Have you enabled Finder's Integration to begin with (found at: System preferences>Extensions >Finder Extensions)?
2. What options do you get when you right click on your Dropbox files?
Thanks for your patience and cooperation so far.
THANK YOU for replying! I literally have been knee-deep in trouble shooting this issue ALL DAY. As a result, I haven't been able to even start work yet!
So I followed your directions and 'returned to using Finder as my default setting' as provided.
Then I checked the things asked of you.
Here is a screen shot of the Finder's Integration (I'm not even sure what that means, but here's a picture):
2. Here are my right click options using the finder:
Why is the application operating so slowly? I can't attempt to do anything in it without the application window being hung on computer for an aggrivatingly long time. There seems to be a lot of issues and maybe the program was pushed out too early....
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