Apps and Installations
Have a question about a Dropbox app or installation? Reach out to the Dropbox Community and get solutions, help, and advice from members.
I am testing Smart Sync for our team. All fine but when files are 'Online Only', Windows Explorer search can't fined them. I have tried a few PCs in our team and all have the same problem, so I dont think it is an individual PC issue. We are all running Windows 10. Any ideas?
Hi,
Has this issue been resolved? We are having the same problem on Windows 10 machines as well.
Thank you.
- - - -
Did this post help you? If so please mark it for some Kudos below.
Did this post fix your issue/answer your question? If so please press the 'Accept as Solution' button to help others find it.
Did this post not resolve your issue? If so please give us some more information so we can try and help - please remember we cannot see over your shoulder so be as descriptive as possible!
Hey everyone!
I'm an engineer at Dropbox. We are aware of an issue with Windows 10 that causes this behavior and are actively investigating it. Stay tuned here for updates.
Looks like this problem has been investigated for 4 weeks. Any news?
Jane
Community Moderator @ Dropbox
dropbox.com/support
Did this post help you? If so please give it a Like below.
Did this post fix your issue/answer your question? If so please press the 'Accept as Best Answer' button to help others find it.
Still stuck? Ask me a question! (Questions asked in the community will likely receive an answer within 4 hours!)
Has this been updated or solved? I'm still having the same problem where Windows 10 is not able to search Online-Only files in Explorer. I also rebuilt the indexed locations and confirmed Dropbox is listed.
Thank you
Youve probably got indexing switched off, "control panel" search for indexing "then rebuild index" or tick "index this drive" where your dropbox is located
Hi there!
If you need more help you can view your support options (expected response time for a ticket is 24 hours), or contact us on X or Facebook.
For more info on available support options for your Dropbox plan, see this article.
If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!