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Re: Smart Sync and Quick Preview on Mac

Helpful | Level 6

Yeah, you kept telling me that if I completely turned off SmartSync, the files wouldn't show locally and then we could test whether they loaded correctly or not. But when I tried turning it off, following your instructions to the letter, nothing changed. The files still showed locally even though they definitely weren't on my hard drive. At that point, it did what it always does - quick look worked for a few minutes, and then I had to reset it every 5-6 times I used it. Which meant quite a few times an hour when I'm working.

Either Dropbox doesn't know how its own product works on Mac, or they're just not interested in providing support. Either way, I don't have time for endless troubleshooting that I sensed was just going to end like every other conversation on this forum: blaming the Mac OS. So I removed Dropbox completely. Now I'm saving lots of money, my computer runs much better, and my workflow is much faster. 

Highlighted

Re: Smart Sync and Quick Preview on Mac

Helpful | Level 6

Yeah, you kept telling me that if I completely turned off SmartSync, the files wouldn't show locally and then we could test whether they loaded correctly or not. But when I tried turning it off, following your instructions to the letter, nothing changed. The files still showed locally even though they definitely weren't on my hard drive. At that point, it did what it always does - quick look worked for a few minutes, and then I had to reset it every 5-6 times I used it. Which meant quite a few times an hour when I'm working.

Either Dropbox doesn't know how its own product works on Mac, or they're just not interested in providing support. Either way, I don't have time for endless troubleshooting that I sensed was just going to end like every other conversation on this forum: blaming the Mac OS. So I removed Dropbox completely. Now I'm saving lots of money, my computer runs much better, and my workflow is much faster. 

Highlighted

Re: Smart Sync and Quick Preview on Mac

Helpful | Level 5

The same happens to me. It's very difficult to work like this, and Smart Sync loses a great part of its sense :-(

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Re: Smart Sync and Quick Preview on Mac

Dropboxer
Dropboxer
Hey there (@GuillemS), thanks for taking the time to reach out on the Dropbox Community with this feedback. Following your comment here, I ran a search on my end on our system & I’ve located your open support interaction with my colleague. I’ve included a note of your comments here on your ongoing correspondence, so as to have all relevant info on the same email chain; rest assured that you’re in safe hands Guillem.
 
I hope that this gets resolved soon for you however I remain at your entire disposal should you have any follow-up inquiries. Thanks again for your cooperation & for all the time you’re devoting to discuss this with our team! 

 


Jane
Community Moderator @ Dropbox
https://dropbox.com/support

 

Heart Did this post help you? If so please give it a Like below. 
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Questions asked in the community will likely receive an answer within 4 hours!)

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Re: Smart Sync and Quick Preview on Mac

Helpful | Level 5

Thank you, Jane.

Smart Sync would be useful if it worked properly.

However, while this issue remains unsolved, I would like to downgrade to Dropbox Plus, as I said to your colleague.

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Re: Smart Sync and Quick Preview on Mac

Dropboxer
Dropboxer
It would be worth noting that you’ll need to follow some advanced troubleshooting steps Guillem (@GuillemS), so my colleague will submit your inquiry to a team specialist after a certain point (where you’ll be able to ask on the current progress)
 
From there, as we can only look into payment-specific inquiries through our Official Support channel Guillem (i.e. we’ll need sensitive details that can’t be accessed on our Forum), I’ve made my colleague aware of your latest comments, so it would best for you to proceed with that from this channel. Thanks again for bearing with us!

 


Jane
Community Moderator @ Dropbox
https://dropbox.com/support

 

Heart Did this post help you? If so please give it a Like below. 
 Did this post fix your issue/answer your question? If so please press the 'Accept as Best Answer' button to help others find it.
 Still stuck? Ask me a question! (
Questions asked in the community will likely receive an answer within 4 hours!)

Re: Smart Sync and Quick Preview on Mac

Helpful | Level 7

This is NOT solved. Even downloaded files don't preview when smart sync is on.

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Re: Smart Sync and Quick Preview on Mac

Dropboxer
Dropboxer
Hey (@icrosby), thanks for pinging me here; I’ve reached out to you through our Official Support channel on my end. Whenever you find some time, please check your inbox for my email if you’d like to work on that with me & I’ll make sure to promptly get back in touch with you asap! 

 


Jane
Community Moderator @ Dropbox
https://dropbox.com/support

 

Heart Did this post help you? If so please give it a Like below. 
 Did this post fix your issue/answer your question? If so please press the 'Accept as Best Answer' button to help others find it.
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Re: Smart Sync and Quick Preview on Mac

New member | Level 2
New member | Level 2

Ugh, same problem here. Without the use of quick look the whole point of smart snyc is lost - as I've taken to looking through my files online, to then go back and open the files smart synced on my hardrive. Will definitely be downgrading!

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Re: Smart Sync and Quick Preview on Mac

Dropboxer
Dropboxer

Hey there (@carlykoerner), as you've reported that you’re facing this issue on your end at the moment, would it be okay if I sent you a brief message on the email address connected to your Forum profile, in order to investigate the behavior you’ve described us here in a bit more depth together? Thanks in advance! 

 


Jane
Community Moderator @ Dropbox
https://dropbox.com/support

 

Heart Did this post help you? If so please give it a Like below. 
 Did this post fix your issue/answer your question? If so please press the 'Accept as Best Answer' button to help others find it.
 Still stuck? Ask me a question! (
Questions asked in the community will likely receive an answer within 4 hours!)

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