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Smart Sync causes my quick preview function (spacebar) to not function properly on my Mac. I can't preview thumbnails, or quick preview any videos or photos. Any ideas why this happens?
Jane
Community Moderator @ Dropbox
dropbox.com/support
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Hello Jane,
Yes of course. My email is [personal information removed by moderation for security reasons] (as written).
Now, as several others have quite clearly indicated in this thread the problem is this: once Smart Sync has been enabled, the Mac Quick Preview function, no longer works for either remote or local files in or out of the local Dropbox folder. Restarting the Finder (either through a terminal command or by 'Force Quit') will temporarily restore the function but if you should venture to preview a remote (cloud-only) Dropbox image file again, the functionallity will stop working.
Judging by the thread of comments, the problem seems to occur irrespective of Mac OS version or Dropbox version. Indeed, I have a 2011 Macbook running High Sierra and a 2013 Macbook Air running Mojave and the problem is the same.
PS. The ability to preview remote files is, I would suggest, an essential function, otherwise the benefit of remote file pointers under Smart Sync is questionable.
Jane
Community Moderator @ Dropbox
dropbox.com/support
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No solution and no acknowledgement that the problem exists – so far – but I'm in touch with Dropbox support by email so progress is being made which I gratefully acknowledge.
Dropbox we all expect so much more from you.
Here's how to recreate the problem:
Thank you Dropbox.
PS. Please, please remove the 'solved' tag on this thread. It is most certainly not.
Any update here? I'm experiening the same problem descrobed by @Moonlet and many others on this forum.
Jane
Community Moderator @ Dropbox
dropbox.com/support
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Dropbox support is literally the worst. I have been a paid user for many years but recently decided to downgrade to the "basic" plan without selective sync because of this.
Same here, only I downgraded to not being a paid user. If we can't get support, then obviously they don't want us as customers. Now my Mac is running so much better and I'm just using an NAS and cloud backup for less than I was spending on Dropbox.
Jane
Community Moderator @ Dropbox
dropbox.com/support
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Hi there!
If you need more help you can view your support options (expected response time for a ticket is 24 hours), or contact us on X or Facebook.
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