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Smart Sync causes my quick preview function (spacebar) to not function properly on my Mac. I can't preview thumbnails, or quick preview any videos or photos. Any ideas why this happens?
I did ask via Twitter about this issue, specifically how to remove the smart sync because it was messing the preview of all my files.
Hey @annienar,
Has your issue been resolved by our colleagues on the twitter-verse?
If you require additional assistance, let me know!
Minato
Moderator @ Dropbox
https://dropbox.com/support
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@minato well I had to remove it completely for everything to work again, a shame I'm really interested in the service but I value the quickpreview OSX has more =/
I'm sorry to hear that but it's understanable.
Unfortunately, previewing files that don't exist physically on the computer, can't be previewed,
as Smart Sync creates a shadow placehorder.
Don't hesitate to contact us for any other issues or suggestions you might have!
Minato
Moderator @ Dropbox
https://dropbox.com/support
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Norah
Moderator @ Dropbox
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Hey Sanchez,
Does not seem to matter is it updated or a clean install. Most of the Macs in our team are updated to high sierra but few are clean installed. I just clean installed the High Sierra few days ago and installed the latest dropbox client but the same thing happens.
It happens every time when you browse preview images in finder Online Only folders, it shows few preview images and then stops showing and you have to force restart the finder to get it working again.
Let me know if you think of anything to try.
I've been writing about the same issue in another post and will also write a ticket.
My observations about the problem:
- Occurs when opening finder preview images (spacebar) in "Online only" folder. It show's previews for few files but after that it stops showing them and will not show any preview files even in local files outside dropbox
- Only fix is to Force quit Finder when this happens
- Everyone in our work team who use High Sierra has this problem (we all use smart sync)
- Did not happen before High Sierra
- Still happens after clean High Sierra install / installing latest dropbox client
Hope it will get fixed soon!
Norah
Moderator @ Dropbox
https://dropbox.com/support
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Sanchez
Community Moderator @ Dropbox
dropbox.com/support
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