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Re: There was an error opening this document.

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Re: There was an error opening this document.

New member | Level 2

I second the necessity of escalation, our phones are blowing up with Dropbox issues.   

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Re: Smart Sync not retrieving files.

New member | Level 2
I have same issue, please let us know if this is solved and how. Thank you !
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Re: There was an error opening this document.

Dropboxer
To keep you all posted, our engineers are aware of this issue and are working on a fix.
 
Will let you know more when I know more.

Jay
Community Moderator @ Dropbox
https://dropbox.com/support


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Re: Smart Sync error - "There was an error opening this document"

New member | Level 2

We are experiencing the same issue with online only files not automatically opening when selected. We are an architectural firm and rely on dropbox heavily. Having to change each working file to local first before opening is becoming annoying.

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Re: Smart Sync error - "There was an error opening this document"

Super User

@OasisArch wrote:

We are experiencing the same issue with online only files not automatically opening when selected. We are an architectural firm and rely on dropbox heavily. Having to change each working file to local first before opening is becoming annoying.


as a workaround, don't change the smartsync setting for a file but for a folder. if you are working with an specific folder, setup the folder as Smartsync/Local so all folder content is downloaded. 

First time I see this issue with smartsync. Anyone knows the KB number of the MS update who break Dropbox smartsync feature?

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Re: Smart Sync error - "There was an error opening this document"

New member | Level 2

KB4471324 on our Windows 10 machines

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Re: Smart Sync error - "There was an error opening this document"

New member | Level 2

I'm having the same issue.  please notify when resolved. 

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Re: There was an error opening this document.

New member | Level 2

Same issue.

"Files cannot be accessed by the system"

 

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Re: There was an error opening this document.

Explorer | Level 4
Why is this marked as solved when it's still not working?
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Re: There was an error opening this document.

Helpful | Level 5
Solved? You mean broken right?

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