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Re: Smart Sync error - "There was an error opening this document"

Smart Sync error - "There was an error opening this document"

awitzburg
New member | Level 2
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I can access files on dropbox website, however on all computers utilizing smartsync, every time you try and open a file from the dropbox folder, it says "There was an error opening this doucment. The file cannot be accessed by the system."

I have already tried uninstalling and reinstalling dropbox and the same issue persisted. Same issue accross all computers in my office. 

54 Replies 54

Andrew K.45
New member | Level 2
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I second the necessity of escalation, our phones are blowing up with Dropbox issues.   

MohamedSalih
New member | Level 2
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I have same issue, please let us know if this is solved and how. Thank you !

Jay
Dropbox Staff
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To keep you all posted, our engineers are aware of this issue and are working on a fix.
 
Will let you know more when I know more.

Jay
Community Moderator @ Dropbox
dropbox.com/support


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OasisArch
New member | Level 2
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We are experiencing the same issue with online only files not automatically opening when selected. We are an architectural firm and rely on dropbox heavily. Having to change each working file to local first before opening is becoming annoying.

Alexis G.1
Super User
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@OasisArch wrote:

We are experiencing the same issue with online only files not automatically opening when selected. We are an architectural firm and rely on dropbox heavily. Having to change each working file to local first before opening is becoming annoying.


as a workaround, don't change the smartsync setting for a file but for a folder. if you are working with an specific folder, setup the folder as Smartsync/Local so all folder content is downloaded. 

First time I see this issue with smartsync. Anyone knows the KB number of the MS update who break Dropbox smartsync feature?

CST2000
New member | Level 2
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KB4471324 on our Windows 10 machines

sisinger
New member | Level 2
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I'm having the same issue.  please notify when resolved. 

Glenn P.3
New member | Level 2
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Same issue.

"Files cannot be accessed by the system"

 

Jamiea
Helpful | Level 6
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Why is this marked as solved when it's still not working?

greentickback
Helpful | Level 5
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Solved? You mean broken right?
Need more support?