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Re: Smart Sync error - "There was an error opening this document"

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Re: There was an error opening this document.

Explorer | Level 4

Add me to the list. Just had a failed hard drive the other day and discovered Smart Sync around the same time, moved my DropBox folder to a drive that cannot hold all my files when set to local. Now I can't access my files except piecemeal. This is a major issue.

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Re: There was an error opening this document.

Helpful | Level 5

Lol status page says All Systems Operational

Yeah....nah.

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Re: There was an error opening this document.

Explorer | Level 4
Definately , Nah
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Re: There was an error opening this document.

Super User

@StPatty33 wrote:

Add me to the list. Just had a failed hard drive the other day and discovered Smart Sync around the same time, moved my DropBox folder to a drive that cannot hold all my files when set to local. Now I can't access my files except piecemeal. This is a major issue.


I agree this is a major issue. Don't know why Dropbox don't pusblish a bulletin or share an status page or something. Our phones don't stop ringing!

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Re: Smart Sync error - "There was an error opening this document"

Super User

MS update KB4471324 updates Windows Kernel, Windows Storage and Filesystems & Windows auth. This update destroy smartsync operations. This is a major issue.

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Re: Smart Sync error - "There was an error opening this document"

Explorer | Level 4

I am having exactly the same issue.  Please advise me when it is fixed!

 

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Re: There was an error opening this document.

Explorer | Level 4

Issue doesn't present on a machine with the 62.4.103 Desktop client with MS update KB4471324 installed

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Re: There was an error opening this document.

Super User
I'm not near a PC now. Is 62.4.103 the last client or an old version?
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Re: There was an error opening this document.

Explorer | Level 4

older current is 63.4.102.0

 

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Re: Smart Sync error - "There was an error opening this document"

New member | Level 2

Same here. 

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