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Re: Smart Sync error - "There was an error opening this document"

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Re: Smart Sync error - "There was an error opening this document"

Explorer | Level 3

Meant offline version*

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Re: Smart Sync error - "There was an error opening this document"

Super User

@DavidENG wrote:

I have already installed, restart and run the last builds and it didn't change anything.  

Even installed the office version didn't work either.


It's weird because all our technicians installed this version and the issue was fixed in all 100% of the cases. I even try myself in several systems and confirmed Dropbox fixed the problem with this specific update. Actually the update was designed to just address this specific issue.

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Re: Smart Sync error - "There was an error opening this document"

Explorer | Level 3

Well anything or any idea how to resolved my issues? 

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Re: Smart Sync error - "There was an error opening this document"

Super User

@DavidENG wrote:

Well anything or any idea how to resolved my issues? 


David. 

Because the last Dropbox version fix this related issues, I believe you need to troubleshoot.

If I was you, I will check if there is any Windows update missing.

I will uninstall, restart and reinstall Dropbox as well.

 

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Re: Smart Sync error - "There was an error opening this document"

Explorer | Level 3

l le Alexis, I will troubleshoot and see what i found, will let you know if it is working 

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