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Smart Sync options are missing on my context menu

Smart Sync options are missing on my context menu

MimiB
Helpful | Level 6

I have scoured the forums for help. There is no "Smart Sync" Option when I right click on a folder on my business dropbox. I used to have the option, it disappeared 2 days ago. 

Pertinent info - Windows 10, version 71.4.108, Business account

I have already rebooted countless times, uninstalled and reinstalled multiple times, checked or completed everything in this article https://help.dropbox.com/desktop-web/smart-sync-experiencing-issue and completed an advanced reinstall of the app per this post https://www.dropboxforum.com/t5/Syncing-and-uploads/Smart-Sync-options-are-missing-on-my-context-men... 

I do have green checks but no syncing arrows in windows explorer. I also appear to have lost at least some files during this process. 

I am at a loss but I would sure like to be able to smart sync again

1 Accepted Solution

Accepted Solutions

Re: Smart Sync options are missing on my context menu

MimiB
Helpful | Level 6

Yes we got it resolved. We did a more in-depth removal of dropbox even than the one I found above followed by repeating several of the same simpler steps outlined above and finally something triggered it to work. I can't tell you exactly what worked because I have no idea to be honest. Something in the sequence of events maybe. 

View solution in original post

27 Replies 27

Re: Smart Sync options are missing on my context menu

Walter
Dropboxer

Hey there @MimiB  - sorry to hear about this.

This might sound far fetched but could it be that you're running the desktop app without admin rights (on the computer at hand)?

If that's the case, note that the Dropbox desktop app requires admin privileges to run with full functionality on your computer. This enables multiple different core features of Dropbox, including:
  • Sync icons that show the sync status of files and folders
  • Right-click context menus for taking quick actions in Dropbox
  • Access to Smart Sync
For the vast majority of users, the desktop app is automatically installed with admin privileges. However, if you didn't install with admin privileges you can follow the instructions below to do so.
 
[If you don't have admin rights on your computer (for example if you're using a work computer), you may need to ask your IT department for help.]
 
This is how to install the Dropbox desktop app with admin privileges
  1. If you already have Dropbox installed, uninstall the application.
  2. Download the Dropbox application.
  3. Open the installer.
    • Do not right-click, and do not command-click Run as an Administrator
  4. Follow the instructions in the install wizard.
    • If you’re asked for an administrative username and password, enter them or contact your administrator to sign in.
    • If you’re not asked for an administrative username and password, you’re already an admin on your computer.
  5. Complete the installation and sign in to Dropbox.
Let me know if this helped Mimi!

Walter
Community Moderator @ Dropbox
dropbox.com/support


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Re: Smart Sync options are missing on my context menu

MimiB
Helpful | Level 6

I knew I was missing a point - this is my personal machine. I am the admin. 

Re: Smart Sync options are missing on my context menu

Walter
Dropboxer

So are you back up and running now Mimi?


Walter
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
:arrows_counterclockwise: Still stuck? Ask me a question!
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Re: Smart Sync options are missing on my context menu

MimiB
Helpful | Level 6

I am sorry - I meant I forgot to tell you in my original post that I am the admin on this machine - that is not the problem. I am not up and running.  

Re: Smart Sync options are missing on my context menu

Walter
Dropboxer

Ah, I see now. Thanks for the clarification Mimi. 

At this point, could you please try unlinking and relinking your account to the affected device? 

Should the issue persist, please send me a screenshot of how this problem has manifested itself on your end so that I can have a concrete view of the matter at hand.

Thanks!


Walter
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
:arrows_counterclockwise: Still stuck? Ask me a question!
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Re: Smart Sync options are missing on my context menu

MimiB
Helpful | Level 6

It did not resolve the problem. 

Re: Smart Sync options are missing on my context menu

MimiB
Helpful | Level 6

When I try to upload a screenshot I get an error that says "AN UNEXPECTED ERROR HAS OCCURED.  It is a .jpg file less than 1 MB in size. 

 

Re: Smart Sync options are missing on my context menu

MimiB
Helpful | Level 6

In short - I right click on any folder in my business dropbox. Green checkmark or no green checkmark. The context window opens and there is no smart sync option.

I have used selective sync to decide which folders to sync for now because dropbox was trying to download them all. 

I can email you a screenshot if you wish, but it will not let me upload it here. 

Re: Smart Sync options are missing on my context menu

Walter
Dropboxer

Thanks for the updates on this one Mimi.

Have you tried another browser to upload the screenshot depicting the problem at thand? 

Could you try uploading one again as shown below? 

Attach image.png

Thanks in advance!


Walter
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
:arrows_counterclockwise: Still stuck? Ask me a question!
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