Smart Sync options are missing on my context menu

[MimiB]

I have scoured the forums for help. There is no "Smart Sync" Option when I right click on a folder on my business dropbox. I used to have the option, it disappeared 2 days ago. 

Pertinent info - Windows 10, version 71.4.108, Business account

I have already rebooted countless times, uninstalled and reinstalled multiple times, checked or completed everything in this article https://help.dropbox.com/desktop-web/smart-sync-experiencing-issue and completed an advanced reinstall of the app per this post https://www.dropboxforum.com/t5/Syncing-and-uploads/Smart-Sync-options-are-missing-on-my-context-men... 

I do have green checks but no syncing arrows in windows explorer. I also appear to have lost at least some files during this process. 

I am at a loss but I would sure like to be able to smart sync again

[MimiB · Accepted solution]

Yes we got it resolved. We did a more in-depth removal of dropbox even than the one I found above followed by repeating several of the same simpler steps outlined above and finally something triggered it to work. I can't tell you exactly what worked because I have no idea to be honest. Something in the sequence of events maybe. 

[wml]

This worked for me. If you have trouble completely deleting Dropbox.app from your Mac, go to Applications and open Package Contents. Click on the folder and trash the Plugins folder. After doing this, you should be able to delete Dropbox from your computer.

UPDATE: Once my local files got reindexed, the Smart Sync option again disappeared from my context menu. I waited several days because of the issues with High Sierra operating system on Mac, but it was still missing. I looked in my DropBox app, Preferences (General), and saw that it said Dropbox Smart Sync was not enabled. I clicked to enable it. The link appeared to be inactive, but it worked. The message disappeared from Preferences and the Smart Sync option is now visible on my top level folder context menus.

[rowbear97]

I was expereincing the same issue as stated with the Windows user in this string but running a Mac using Mojave version 10.14.5 (18F132). I used CleanMyMac X to remove the desktop app and reinstall fixing the issue.

[Lusil]

Hey peeps, thanks for letting us know what did the trick for you - awesome work on the troubleshooting! 

If there's anything we can help with or if you have questions, please don't hesitate to give us a shout. Cheers! 

[gadgets906]

Having problem syncing with windows 7 and windows 10. Any ideas on how to correct this. Worked perfectly than stopped when windows 10 was uploaded to my windows 7 computer!

[Lusil]

Hi @gadgets906, thanks for checking in with us. 

As a first step, I'd recommend giving a simple reinstall of the desktop app that's not syncing a try. To do this:

1. Make sure you save and quit all apps use files in the Dropbox folder. 
2. Stop Dropbox from running by selecting on Quit Dropbox when you click on the Dropbox icon that's on your system tray. 
3. Uninstall the desktop app.
4. Reboot your computer to ensure that you complete the uninstall.
5. Download and install the latest version of the desktop app. 

If that doesn't do the trick for you, please send me a screenshot (without any personal info) of what you see when you hover over your Dropbox icon. 

Keep me posted!

[StephenDoherty]

Thank you very much... this fixed my Dropbox Discrepancy with the Smart Sync.

[Lusil]

No worries, @StephenDoherty! 

If anything else comes up, just give us a shout. Cheers!