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Smart sync icons missing

Helpful | Level 5

Hi there - I'm trying to set up Dropbox on my mac. My colleague can get smart sync icons to appear - mine do not appear. I deleted dropbox and started to install it again. It says smart sync is working but no icons appear so I don't know if something is online or local.

 

Can you please help?

 

thanks

 

Clare

1 Accepted Solution

Accepted Solutions
Highlighted

Re: Smart sync icons missing

Dropboxer
Dropboxer
 
Hey clarestirling, thanks for the additional context!
 
I followed up with you via email on this. I also removed your screenshots for your own protection as they contained folder names, so we can continue troubleshooting from there.
 
 Thanks for your cooperation!



Norah
Moderator @ Dropbox
https://dropbox.com/support


Heart Did this post help you? If so please mark it for some Kudos below. 
 Did this post fix your issue/answer your question? If so please press the 'Accept as Solution' button to help others find it.
 Still stuck? Ask me a question! (
Questions asked in the community will likely receive an answer within 4 hours!)

View solution in original post

17 Replies 17
Highlighted

Re: Smart sync icons missing

Super User II
Super User II
Do the other icons appear?

 


- - -


Heart Did this post help you? If so please mark it for some Kudos below. 


 Did this post fix your issue/answer your question? If so please press the 'Accept as Solution' button to help others find it.


 Did this post not resolve your issue? If so please give us some more information so we can try and help - please remember we cannot see over your shoulder so be as descriptive as possible! 


 

Highlighted

Re: Smart sync icons missing

Helpful | Level 5

Hi there - this is what I see - no cloud or tick icons like my colleagues screen.

[personal information removed]

 

Highlighted

Re: Smart sync icons missing

Super User II
Super User II
Is the Dropbox icon showing in your menu bar? If not, Dropbox isn't running, so the icons will not appear.
Highlighted

Re: Smart sync icons missing

Helpful | Level 5

Hi there - yes running in menu bar at top of screen on the mac - see attachedScreen Shot 2018-04-12 at 09.36.20.png

Highlighted

Re: Smart sync icons missing

Helpful | Level 5

Any thoughts?

Highlighted

Re: Smart sync icons missing

Dropboxer
Dropboxer
 
 
Could you bring up the context menu for the folder you are trying to smart sync? 
 
If you do not have smart sync settings when bringing up the context menu, please provide me with one more screenshot in order to troubleshoot further for you. 
 
Thanks for your cooperation!



Norah
Moderator @ Dropbox
https://dropbox.com/support


Heart Did this post help you? If so please mark it for some Kudos below. 
 Did this post fix your issue/answer your question? If so please press the 'Accept as Solution' button to help others find it.
 Still stuck? Ask me a question! (
Questions asked in the community will likely receive an answer within 4 hours!)

Re: Smart sync icons missing

Helpful | Level 5

Hi there - yes sure - see attached - the option is in the menu - but no icons on any of the files in the folder.

[personal information removed]

 

Highlighted

Re: Smart sync icons missing

Dropboxer
Dropboxer
 
Hey clarestirling, thanks for the additional context!
 
I followed up with you via email on this. I also removed your screenshots for your own protection as they contained folder names, so we can continue troubleshooting from there.
 
 Thanks for your cooperation!



Norah
Moderator @ Dropbox
https://dropbox.com/support


Heart Did this post help you? If so please mark it for some Kudos below. 
 Did this post fix your issue/answer your question? If so please press the 'Accept as Solution' button to help others find it.
 Still stuck? Ask me a question! (
Questions asked in the community will likely receive an answer within 4 hours!)

View solution in original post

Highlighted

Re: Smart sync icons missing

Helpful | Level 5

Could you please share the solution with the rest of us that did not receive the e-mail?

 

Thanks

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