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Re: Smart sync icons missing

New member | Level 2
New member | Level 2

This was a persistent problem for me. I tried quitting dropbox and relaunching, force quitting Finder, all the recommendations in this thread. What worked for me was to go to System Preferences -> Extensions and under Finder Extensions I had another app (in this case WhatsYourSign) that also had Finder Extensions clicked. So my recommendation would be to see if any other extensions have Finder Extensions turned on and turn them off.

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Re: Smart sync icons missing

New member | Level 2
New member | Level 2

i can confirm that disabling the OneDrive extension was the solution on my end.  thank you!

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Re: Smart sync icons missing

New member | Level 2
New member | Level 2

Well, for me OneDrive works fine but Beyond Compare extension was the problem...

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Re: Smart sync icons missing

Explorer | Level 4

Dears 
I have the same problem 
the smart sync option does not exist at the menu when I Right-click any folder 
you can check the attached snap 
can any one help ?

Screenshot 2020-03-18 00.23.45.png

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Re: Smart sync icons missing

Dropboxer
Dropboxer

Hi @RomanyWelson, thanks for joining the discussion!

 

Could you try reinstalling the desktop app with admin permissions to see if that does the trick?

 

Let me know how it goes!


Daphne
Community Moderator @ Dropbox
https://dropbox.com/support


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Re: Smart sync icons missing

New member | Level 2
New member | Level 2

@RomanyWelson,

 

it's unfortunate that you're also receiving this issue... but just so you're aware, the previous messages within this thread are regarding MacOS integrations.

 

no worries, but just though you should know.  wasn't sure if you were aware of that and/or kept looking for a solution.

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Re: Smart sync icons missing

Helpful | Level 6

This was a persistent problem for me this morning and nothing seemed to work.  Finally just logged out of Dropbox completely, downloaded the app again, re-installed and presto, the smart sync icons showed up after a brief sync, thankfully.

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Re: Smart sync icons missing

Helpful | Level 6

Well, looks like this is becoming a monthly routine - re-installing Dropbox so that the SmartSync icons appear.

If there's no other solution, perhaps Dropbox could include a reminder to do this.

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