Smart sync icons missing

[Greg T.16]

The venerable "missing smart sync icons" problem.

• MacOS Mojave 10.14.2 
• Dropbox 64.4.141.  (Professional Acct)
• Have reinstalled DB several times (including via full desktop download).
• Tried the "check-uncheck finder integration"  (have uncheck, uninstalled, reinstalled, rechecked, too).
• Have unlinked account and relinked account.
• ForceQuit finder more times than I can remember.
• Have ForceQuit the Dropbox Finder Integration app.. every time b/f restarting or trying fresh install.

Menu options for local vs OnlineOnly are active and work. Just can't tell looking at any file/folder in Finder whether it is local or online only.

What am I missing?

OneDrive does this, no problem.  Just about at my ropes end with DB.

[Steciu]

Daphne, of course you can reach out to me through my email address! I wil lbe very happy to help.

SC

[Daphne]

Hey @JWHenderson,

Thanks for that screenshot, it shows the issue you’re describing perfectly! I noticed that the Dropbox folder appears as a plain folder in the left panel of your Finder window so I’d like to ask you to check that the Finder extension is installed. 

To check this, please go to your “System Preferences” for your computer (accessible from the Dock or the Apple menu). Within the preferences choose the option for “Extensions”, locate the option for “Finder” in the side bar and select this. Do you see an entry for Dropbox here?

If you see an entry here, can you check that the extensions is actually running? You can see this by opening your Activity Monitor where you should see an instance of “Dropbox” running with a white box icon.

Finally, just before we move over to our Support channel, @Steciu can you also just check the above for me too?

Let me know what you find - Cheers!

[Steciu]

Hello Daphne,

I confirm that I do see the Dropbox extension active under System Preferences and Extensions. Also, I do see the white box in the activity monitor utility.

Finally, so far so good with the Smart Sync option for me.

Thank you,

Stefano

[Daphne]

Hey @Steciu,

Just to confirm, are you able to see the smart sync options now for your Dropbox files? I’ll admit, I’m not 100% certain based on your reply and I’d like to make sure I understand that fully.

Let me know - Thanks!

[Steciu]

Yes, I am able to see the smart sync option for the Dropbox files. Thanks,

Stefano

[Daphne]

Hey @Steciu,

I’m glad to hear that the issues is resolved for you!

If you do experience any other issues with this then please don’t hesitate to reach out to me here.

Have a great day - Thanks! 

[Steciu]

Hi Daphne, actually, it would be great if this trick could work not only with OSX Finder but also with PathFinder: https://cocoatech.com/#/

Stefano

[Daphne]

Thanks for sharing your thoughts here about this @Steciu!

I’ll make sure to pass along your comments and interest in this along to our dev team for review in future Dropbox improvements. 

Have a great day - Thanks!

[kendonnelly]

Thank you. That resolved my problem.

[nelewis]

Dropbox, please make a first-line response to go to System Preferences --> Extensions and simply uncheck all of the boxes and recheck them. That is way simpler than uninstalling and de-linking Dropbox a million times because we're told that will solve the problem.