Smart sync icons missing

[Greg T.16]

The venerable "missing smart sync icons" problem.

• MacOS Mojave 10.14.2 
• Dropbox 64.4.141.  (Professional Acct)
• Have reinstalled DB several times (including via full desktop download).
• Tried the "check-uncheck finder integration"  (have uncheck, uninstalled, reinstalled, rechecked, too).
• Have unlinked account and relinked account.
• ForceQuit finder more times than I can remember.
• Have ForceQuit the Dropbox Finder Integration app.. every time b/f restarting or trying fresh install.

Menu options for local vs OnlineOnly are active and work. Just can't tell looking at any file/folder in Finder whether it is local or online only.

What am I missing?

OneDrive does this, no problem.  Just about at my ropes end with DB.

[Megan]

Hi @oneswiss, welcome to our Community! 

Can you check for the app's syncing status, and version and write back here to let me know? Let's make sure you're not using the Beta version of the app as a first step.

Thank you!

[Connie M.4]

The problem seems to have gone away and the icons are showing. Syncing is working. Don't know the version of the app. Probably an old one since I'm running Mojave.

[rlapolla]

Thanks for this answer, Jay. The first time the problem happened your solution worked, as it seems Google Drive was interfering with DB. So I didn't use Google Drive after that, but after a few restarts the problem came back, even though GD was still off, and running your steps again didn't solve the problem. Any other possibilities? I need those sync icons for making sure my various backups are in sync.

Thanks!

RLapolla

[Walter]

Hey @rlapolla, s sorry to hear you're having issues with this.

Could you let us know some additional information in order to have a better look into this issue?

For example, what is your device's exact OS and the version of our desktop app installed there (as shown in your system tray/menu bar)?

Are you running any 3rd party apps that might be somehow monitoring your Dropbox folder? 

Any additional information is more than welcome!

[rlapolla]

Thanks for your reply, Walter. The problem seems to be resolved again. I had tried all of the solutions given in the community and it seemed they didn't work, and so I sort of gave up, but then a day or so later noticed the icons were back! I think it is mainly Google Drive causing problems, because the icons coming back seems to have coincided with me restarting GD (I had shut it down the first time the icons disappeared), and then shutting it down again, which is what resolved it the first time.

I am running IOS 11.6.5, DB v. 145.4.4921

Thanks again!

Randy

[Walter]

Glad to hear it's sorted now @rlapolla - thanks for keeping me in the loop too.

See you around the Community and take care, Randy!

[dcabannes]

I had the same issue, it was a conflict with Avira

[Jeff Marks]

I am also having this issue. However, it is on a machine solely dedicated to Dropbox. There are no other apps other than the system installed items. When I check activity monitor all that is running is Dropbox and OS related items. Please advise. It is MacOS Monterey 12.4 on an M1 Mac Mini

[Hannah]

Hey @Jeff Marks, sorry to see your syncing icons are missing from your Dropbox folder.

What is the sync status and version of the Dropbox app on your computer?

You can hover over the Dropbox icon in your menu bar, to see this info.

Are you also missing context menu items (Dropbox right-click options) from the files in your Dropbox folder?

[Jeff Marks]

Files are up to date and running Dropbox on MacOS v166.4.2920