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Some PPT files keep getting red Xs when shared user opens them

Some PPT files keep getting red Xs when shared user opens them

Christopher D.19
New member | Level 2

Somewhat frequently, I will save a PPT file in Dropbox to be shared with my co-workers, and when they go to open it they receive an error message saying that it needs to be repaired.  When they choose to repair it all of the slides simply have big red Xs on them.  It seems to only happen when a co-worker is opening the file with a Mac (I use a Dell for work).  This only occurs with PPT files, and only some of the time.  I've poked around a bit online, but I haven't found a solution yet.

6 Replies 6

Re: Corrupted PPT file

Mark
Super User II

I'd suggest speaking to Microsoft as it sounds like a PC -> Mac compatibility issue. 

Dropbox doesnt alter files in anyway so Dropbox isnt the issue here, thankfully! 


 


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Re: Corrupted PPT file

Rick M.
Experienced Collaborator | Level 13

Greg, ppt is a 'native' format. What happens if you share a LINK to the file instead of  a shared-folder?

 

Re: Corrupted PPT file

ROBERT L.62
New member | Level 1

When I open pdf files in Dropbox, the information in the file is duplicated (instead of one page, there are two pages with identical information on both pages).  When I download these files onto my computer, there are no duplication issues.

Re: Corrupted PPT file

Alexis G.1
Super User

I believe this is an Office or Windows/MAC compatibility issue. Dropbox does not alter files.

Re: Corrupted PPT file

Rick M.
Experienced Collaborator | Level 13

DB does alter files when they are in a shared-folder and some member's computer has changed a file. This happens so often with ransomware and temporary files that DB should ask, "Do you want these changes from ..."

 

Re: Corrupted PPT file

Alexis G.1
Super User

DB does alter files when they are in a shared-folder and some member's computer has changed a file.

The file was modified by the member, not Dropbox.

This happens so often with ransomware and temporary files that DB should ask, "Do you want these changes from ..."

Then some users will complain about how intrusive Dropbox is. It's better to have Malware protection tools like a good antivirus, anti-malware like malware-bytes and standard permissions for the user to avoid malware infections.

And Backup is the first line of defense.

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    Alexis G.1 Super User
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    Rick M. Experienced Collaborator | Level 13
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    ROBERT L.62 New member | Level 1
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