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Something Went Wrong - Error after new install

Something Went Wrong - Error after new install

Explorer | Level 4

Hi There,

 

We are running Skype for Business and we are getting an error where the application opens and displays "Something Went wrong". This happens on the latest version, verions 31.x.x.x.x and an older version. Error.png

1 Accepted Solution

Accepted Solutions

Re: Something Went Wrong - Error after new install

Dropboxer

Hey @Snapm2r

 

Thanks for getting in touch on the Dropbox Community about this issue!
 
Seems what you’re experiencing is due to the connection to our server being blocked or interrupted. As a first step, I’d recommend having a look at your settings locally, since it seems like an antivirus, firewall, security program, proxy or VPN is blocking the Dropbox desktop. Can you make sure that these steps are followed for the configuration of your firewall if you’re on a working environment and that the domains listed here are allowed or whitelisted?
 
Should the above steps fail, then please try installing the newest version of the desktop application (32.4.xx) to see if the issues is resolved:
 
  
Please let me know the results in your reply! 
 
Warm regards, 
JaneA  

 


Jane
Community Moderator @ Dropbox
dropbox.com/support

 

Heart Did this post help you? If so please give it a Like below. 
 Did this post fix your issue/answer your question? If so please press the 'Accept as Best Answer' button to help others find it.
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View solution in original post

5 Replies 5

Re: Something Went Wrong - Error after new install

Dropboxer

Hey @Snapm2r

 

Thanks for getting in touch on the Dropbox Community about this issue!
 
Seems what you’re experiencing is due to the connection to our server being blocked or interrupted. As a first step, I’d recommend having a look at your settings locally, since it seems like an antivirus, firewall, security program, proxy or VPN is blocking the Dropbox desktop. Can you make sure that these steps are followed for the configuration of your firewall if you’re on a working environment and that the domains listed here are allowed or whitelisted?
 
Should the above steps fail, then please try installing the newest version of the desktop application (32.4.xx) to see if the issues is resolved:
 
  
Please let me know the results in your reply! 
 
Warm regards, 
JaneA  

 


Jane
Community Moderator @ Dropbox
dropbox.com/support

 

Heart Did this post help you? If so please give it a Like below. 
 Did this post fix your issue/answer your question? If so please press the 'Accept as Best Answer' button to help others find it.
 Still stuck? Ask me a question! (
Questions asked in the community will likely receive an answer within 4 hours!)

View solution in original post

Re: Something Went Wrong - Error after new install

Explorer | Level 4

@JaneA

Thanks for the feedback, first thing i did was go to our firewall team and they confirmed there were no blocks, just go to show, always test it anyway... bypassed proxy and it worked. Will re-visit them today. Appreciate it.

Re: Something Went Wrong - Error after new install

Dropboxer

Hey @Snapm2r

 

Glad to hear this was sorted for you after changing the proxy settings, thanks for getting back in touch!  

 

If it's not too much trouble, would you mind taking a minute of your time to fill out a survey sharing your experience using the Dropbox Community? You can access it here: http:confused face:/bit.ly/2lNKIxT .
 
[ Please feel free to get back in touch here at any time if you have any other Dropbox questions or updates on the matter. ]
 
Warm regards, 
JaneA

 


Jane
Community Moderator @ Dropbox
dropbox.com/support

 

Heart Did this post help you? If so please give it a Like below. 
 Did this post fix your issue/answer your question? If so please press the 'Accept as Best Answer' button to help others find it.
 Still stuck? Ask me a question! (
Questions asked in the community will likely receive an answer within 4 hours!)

Re: Something Went Wrong - Error after new install

New member | Level 2

I had the same error after the installation. The problem was in the date and time. I readjusted my system datetime (in Control panel) and thrn reopened Dropbox and it worked!

 

I just would like to share the knowledge

 

Thanks,

Re: Something Went Wrong - Error after new install

Explorer | Level 3

"Something went wrong" when I click "sign in" - I tried the recommendations on this website for several hours but still got nowhere.

 

What does Dropbox Desktop need to access to get to the sign up screen?  

 

- MacOS Catalina, Individual version 

- The error code / problem arose after I reloaded a recent Time Machine backup 

- The problem only exists for me on one account on my Mac but not the other. I tried comparing the differences but nothing obvious comes up

- No problem accessing Dropbox.com

- No firewall, proxy, VPN

- Antivirus turned off 

- Tried uninstalling and reinstalling from the latest Dropbox version multiple times (even removing all the downloaded files and folders and hidden files associated)

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