Something Went Wrong - Error after new install

[BobbyM1980]

Hi,

I reinstalled Dropbox on my computer as there was isses witht eh date and time. Have fixed that with revising the no proxy item.

Comes up saying it is ready to be linked to an account - when I click on link to sign in I get this.

Any help appreicated

Cheers,

Rob

[Walter]

Hey Rob( @BobbyM1980) - Welcome to the Dropbox Forum! 

Can you give our offline installer a go and let me know if you still get this error message? 

Thanks!

[gradywright]

I'm having the same issue on my Mac.  I tried the offline installer (Mac version) and this did not help at all.

[gradywright · Accepted solution]

I uninstalled Dropbox and deleted the ~/.dropbox directory, then I logged in to my Dropbox account through Safari, selected the "smiley face" icon in the upper right corner and then selected the "Install" option there.  I followed the installation instructions and was then able to link to my account.  All is working now.

[Walter]

Thanks for the update @gradywright - glad to hear that worked for you. 

Feel free to reach out again should you come up with any issue or questions related to Dropbox and we'll be happy to help. 

Thanks again for keeping me posted and welcome to our Community Grady!

[I edited my last reply since you had already provided with an update on your case]

[RuchSiro]

I have also tried installing Dropbox using online as well as offline installer but this message keeps popping up. Have been using Dropbox of the past 6 years and have never encountered this problem before. Had to reinstall my Win 10 Home and now this error seems to be a permanent message. Please help. Have tried removing all folders for Appdata and then unistalling and reinstalling. 

[Walter]

Sorry to hear about this @RuchSiro - let's take a look now!

At first, could you ensure that there's no antivirus, firewalls or even VPN/proxy settings that could be causing this?

On a side note, are there any pending updates for your computer's OS perchance? 

Let me know what you find and if you could, please confirm that you've also attempted a clean, advanced re-install.

Thanks!