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Re: Sorry this type of video cannot be saved to this device

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Sorry this type of video cannot be saved to this device

New member | Level 2
New member | Level 2

What do I do when I get this error message when I'm exporting a video onto my Iphpne 8.

"sorry this type of video cannot be saved to this device"

3 Replies 3
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Re: Sorry this type of video cannot be saved to this device

Super User II
Super User II

Have you tried saving the file as a different format?

Looks to me like the format of the file is not supported on the iPhone


 


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Re: Sorry this type of video cannot be saved to this device

New member | Level 2
New member | Level 2
Yes! I exported as a MP4 and an MOV file in Premiere Pro, and neither of them worked when I try to download from Dropbox onto my phone.

I’ve tried multiple dimensions as well:

-1920 by 1080
-1080 by 1350
-1350 by 1350

And none of the worked as well.
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Re: Sorry this type of video cannot be saved to this device

Dropboxer
Dropboxer

Hey there @ricky808

If this type of video cannot be saved to your mobile device, it may be an issue with the codec and/or bitrate of the video. 

Try using a different codec, lower bitrate, or exporting a clip of the video - one of these might do the trick. 

Let us know how it goes!


Lusil
Community Moderator @ Dropbox
https://dropbox.com/support


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