cancel
Showing results for 
Search instead for 
Did you mean: 
Announcements
Update: Find information on Dropbox support during COVID-19 here
Close
cancel
Showing results for 
Search instead for 
Did you mean: 
Highlighted

Stuck on "set up dropbox", says waiting to be linked to an account

New member | Level 2
New member | Level 2

About a week ago, maybe Friday the 12th, the dropbox app stopped working on my computer. When I click on it, the "Set Up Dropbox" box comes up with the little loading circle, and stays stuck there. When I hover over the little icon, it says "Dropbox 70.4.93   Waiting to be linked to a Dropbox account" I suspect there was a new update that kicked me off of dropbox and isn't working with my computer. I am running a Windows 8. I tried uninstall, and reinstall and it is doing the same thing. Any advice?

1 Accepted Solution

Accepted Solutions
Highlighted

Re: Stuck on "set up dropbox", says waiting to be linked to an account

Dropboxer
Dropboxer
Hey @mminz, thanks a lot for detailing me the specifics of the issue you’re facing; let’s look into that together! 
 
Based on your description, it seems that either something is blocking our desktop app from launching in your network or there was an incorrect installation in the first place. 
 
Initially, are you connecting through a work network by any chance? If so, you may have to check with your company’s IT, as there may be an update on your Firewall settings (or some other additional security precaution put in place) that’s been affecting your connection. Are you having any issues loading your account online
 
From there, I’m wondering whether any application running in the background has been blocking Dropbox from performing as it should (i.e. but you’re not suspecting it as a possible culprit at the moment). For that reason, I’d recommend re-installing our app using the Offline installer that should eliminate similar discrepancies (& you can reference the steps outlined below to get going with that): 
 
Spoiler
  • Stop Dropbox (If needed) by clicking the Dropbox icon in the system tray at the bottom of your screen. >Click on the gear icon in the Notifications panel and select "Quit Dropbox".
  • Uninstall Dropbox: [Note: If Dropbox was installed by a Windows administrator in Program Files, you will need admin permissions to remove the application.]> Click on the Start button on the bottom left of your screen, and select "Control Panel" (Windows 7), or type Control Panel at the Start screen or start menu, and click on it (Windows 10, 8 ).> Click "Uninstall a Program". >Select Dropbox from the list of programs and click "Uninstall".
  • When the uninstall finishes, reboot your computer. This will make sure the uninstall is complete.  
You may give my suggestion a go whenever you find some spare time & please do let me know how you get on with my advice on our discussion here!

 


Jane
Community Moderator @ Dropbox
https://dropbox.com/support

 

Heart Did this post help you? If so please give it a Like below. 
 Did this post fix your issue/answer your question? If so please press the 'Accept as Best Answer' button to help others find it.
 Still stuck? Ask me a question! (
Questions asked in the community will likely receive an answer within 4 hours!)

View solution in original post

1 Reply 1
Highlighted

Re: Stuck on "set up dropbox", says waiting to be linked to an account

Dropboxer
Dropboxer
Hey @mminz, thanks a lot for detailing me the specifics of the issue you’re facing; let’s look into that together! 
 
Based on your description, it seems that either something is blocking our desktop app from launching in your network or there was an incorrect installation in the first place. 
 
Initially, are you connecting through a work network by any chance? If so, you may have to check with your company’s IT, as there may be an update on your Firewall settings (or some other additional security precaution put in place) that’s been affecting your connection. Are you having any issues loading your account online
 
From there, I’m wondering whether any application running in the background has been blocking Dropbox from performing as it should (i.e. but you’re not suspecting it as a possible culprit at the moment). For that reason, I’d recommend re-installing our app using the Offline installer that should eliminate similar discrepancies (& you can reference the steps outlined below to get going with that): 
 
Spoiler
  • Stop Dropbox (If needed) by clicking the Dropbox icon in the system tray at the bottom of your screen. >Click on the gear icon in the Notifications panel and select "Quit Dropbox".
  • Uninstall Dropbox: [Note: If Dropbox was installed by a Windows administrator in Program Files, you will need admin permissions to remove the application.]> Click on the Start button on the bottom left of your screen, and select "Control Panel" (Windows 7), or type Control Panel at the Start screen or start menu, and click on it (Windows 10, 8 ).> Click "Uninstall a Program". >Select Dropbox from the list of programs and click "Uninstall".
  • When the uninstall finishes, reboot your computer. This will make sure the uninstall is complete.  
You may give my suggestion a go whenever you find some spare time & please do let me know how you get on with my advice on our discussion here!

 


Jane
Community Moderator @ Dropbox
https://dropbox.com/support

 

Heart Did this post help you? If so please give it a Like below. 
 Did this post fix your issue/answer your question? If so please press the 'Accept as Best Answer' button to help others find it.
 Still stuck? Ask me a question! (
Questions asked in the community will likely receive an answer within 4 hours!)

View solution in original post

Work Smarter with Dropbox

The way we work is changing. Share and discover new ways to work smarter with Dropbox in our community.

Sound good? Let's get started.
Who's talking

Top contributors to this post

What do Dropbox user levels mean?
Need more support?